Recent content by Bespokeequestrian

The Del Boy poster is nothing to do with us.

We are not in any way denying what we have said and if you would like to discuss it, please do so with the person that we spoke to directly from horse and hound mentioned above. Thanks

'Why do they need to reference back to the forum? Why?' As the only problems that have not been addressed are ones on this forum from quite a while ago as you may see. It is therefore not possible for us to rectify problems if we do not know who the poster is, this is why we need the reference...

At no point have we ever tried to intimidate people, this is the opinion gained by posters and is not what we are trying to put across. By posting again after not having any posts on this forum for more than 15 days, we were asking customers to help us to provide a better service, solve any...

Again why does this have to get personal as this is about Bespoke Equestrian not about the people who are behind it. As I believe you will find that it is not just one person now.

We are not asking for IRL I do not understand why that has been mentioned. We have never asked for peoples address's etc we have just asked for people with genuine grievances to contact us with a reference to this forum so we can understand their problems. We do not understand how this is any...

We are telling the truth by what we got told from Carol Phillips Website editor carol_phillips@ipcmedia.com tel: +44 (0)203 148 4592 The posts we have posted are in no mean meant to be threatening, deceptive, conniving or any of the above mentioned that we have done. We are only trying to...

If there is any posters with a genuine grievance that we can assist with, then please feel free to email us via info@bespokeequestrian.co.uk or private message us. (Emails would be answered quicker than private messages as we don't log in very often) Then we are open to all feedback, anyone...

When we discussed the issue above about 1 month ago by contacting horse and hound we spoke to Carol Phillips Website editor carol_phillips@ipcmedia.com tel: +44 (0)203 148 4592 Read more at http://www.horseandhound.co.uk/contact-us/#Q0qdB8UmeiTI1BVJ.99

We are not trying to deceive anyone or bully anyone etc. we simply would not be able to find how a username on here would relate to an order we received from a customer. As no dates are given, no information on particular products. Although yes we may have emails from these customers we get...

There is no need for the thread to get personal, as I believe this is about Bespoke Equestrian not the people behind it. We do not believe that asking customers who have posted genuine concerns on this forum to tell us how we can solve them and improve the service that we provide as...

Like we have said previously, we cannot identify which customers have had a problem with their usernames on here. For example how are we meant to identify what order 'Toughy' had and what we can do to help them with the problems they are having ? We aren't trying to be difficult here, rather...

Some of these posts are very old, some we may have not realised had any problems and they may have posted on this thread. We are not asking for any personal information, etc you can even private message us on here if you wish. All we wanted to achieve is to solve the genuine problems that have...

We are trying to work through the problems by doing this, by getting customers to send us emails with their complains that may have not been solved we can not only improve the service that we provide but solve the problems they may be having. As previously said its very easy for people to make...

We are at current trying to work out what posts on here commenting about our service are legitimate, by getting the customers who have a problem with an order, service to email us this will allow us to see what the problems are. This way it will help us understand how to provide better service...