Recent content by Flair Equestrian

Responded, your emails went to .co.uk instead of .com so we hadn't received them x

Hello Mrs Maekup We haven't had any messages nor emails about you receiving a pair if boots correctly sized as a posed to a refund. If you email us at flairequestrian@yahoo.com we can resolve this Kind Regards

Replied and resolved all outstanding issues. Thanks for your comment :-)

Thanks Fjord ! Glad your friend is pleased with hers ... if you want an update on delivery date, just PM us ! :-) :-) xx

Thank you ! Llanali :-) Nice of you to take the time to post x

Hi Wiglet Thanks for your post and for taking the time to do so. Its so appreciated :-) xx

Thank you for your comment and taking the time to post. We agree, mistakes have been made, but we try our best as a small independent company to put things right when things go wrong. We do have a massive customer following and all of which are repeat customers and really happy. Its...

Hi - thank you for your feedback. It is greatly appreciated.

Hi amandaco, can you advise when this was ? We don't have any records of ever sending items 5 times ? Perhaps if you contact us directly we can look into this further. We did advise on 11/11 that measures have been put in place to avoid future errors. I would be keen to know whether your...

Your words are correct, sensible and empowering. We will take away the feedback received and we will be focussing on communication 100% going forward and are already working on a number of solutions to some of the problems raised within this forum. Thank you Jemima, I appreciate you time...

Thank the lord ... Jemma... a thread started by her to discredit my business. Rather ironic given the hundreds and thousands of threads on her practices ! You cannot believe how refreshing it is to read this. I am working tirelessly hard to run a good business (not faultless or perfect I admit)...

As advised, we will address this and will work on some sort of additional sizing chart and guide. I have found some of the posts quite hurtful as I do wish to rectify matters and attempt to ensure we improve in the future. We are all human behind these Laptops and sometimes it can feel...

In respect of your comments, we will liase with the supplier and ask them to prepare a relative sizing chart for UK sizing, the rugs come up differently to the average so we had in the past despatched the rug to fit the size ordered. However, we will arrange for some sort of chart to be devised...

I will be glad to see an end to the entire fiasco. It has caused unbelievable stress and upset to me. I take all your ( not just you FrestiveFuzz) posts very personally. I wish an end to the this entire argument. That is a kind gesture to the Sanctuary.

Will post evidence to the contrary from the Shop who we take our Collections to. The Courier didn't collect from them