I feel for you, I had exactly the same with my horse, bought him as a four year old, also from Holland, he was big and gangly, he was going great for 6 months, he was very goofy and was the yard clown, we just thought this was his personality, he then one day went lame in both front feet which...
How frustrating for you, as per my previous post I would never buy from them again after the service they gave me.
There was also a thread on British dressage about them but it's been removed and people keep commenting on their facebook page asking where their orders are which then get removed...
I had an issue with them a few months back with a refund of something they didn't have in stock, I eventually got a refund after 5 weeks after many phone calls and emails, I sent a very straight to the point email and then got a refund, I wasn't very impressed with how it was handled, the lack...
I have just emailed BS about my jacket, it is an Equiport with light pink collar, light pink on the pockets and light pink in the back splits, they replied very quickly and said it was fine.
I think as other people have said it's more for the JW jump jackets and the bright coloured jackets.
I have ordered from them before, took a long time to come, I emailed them as it had been a long time and then they sent my item out :mad:
Hopefully you'll get yours soon as mine did come eventually :o