It's definitely not the first issue - I worry that we are being too 'soft' but agree that it is not fair to run in guns blazing either. It's a very difficult thing to deal with sometimes! Thank you for advice everyone :)
So it's verbal warning and then written? Two strike system seems like a fair way of doing things.
Am planning on printing out yard rules and make it clear that bitching and bullying isn't acceptable either - its such a shame to create bad atmosphere where people come to enjoy their hobby!
Need advice on how other yards go about dealing with liveries who seem to continually cause drama and break rules! At our wits end with a couple of liveries who seem to think they own the place ( one even put their own lock on a communal tack room without informing any other liveries or owners...