Recent content by jenylou

Hi katiey, I cant see me getting it now as its been 3 months and cant get in touch with company and they have not replied to my recorded delivery letter wanting a refund under the distance selling act they have 30 days to reply but doubt they will. I am taking it further though as I am a very...

I know I use them too I just thought a onesie was an excellent idea for having a grey pony and attending shows! such a good idea but wasted due to customer service. like you say you never have any problems from snuggy hoods or another company I have found Dreamcatcher equestrian - fab products...

This company is shocking. I ordered a onesie and paid for it back on 9th August and still not received it despite numerous calls, fb messages and emails. Again and again they said they would get one sent out but still not received. I have spoken with consumer advice and I have requested in...

I am a very patient person and really wish I had googled them first but I saw it on facebook and thought it was a great idea for keeping my grey pony clean overnight for shows (no more poo stains!!) but I am going to take this further and I am going to print off all the various posts from people...

lol very true but when you get fb emails it is from the consultants, when you call and leave message the person who calls you back only answers the phone and when you threaten to go to trading standards its the company director who emails you back personally asking you not to speak to her...

I have actually just got off phone with consumer direct who have given me advice so going to put in writing to them asking for money back. I had already emailed them to say that I would be going to trading standards re them as after searching on the net it appears there are many of us who have...

I paid via debit cardI cant get money back or rug as no one replies or tells me they will send a rug but still no rug

I know its a nightmare and £200 out of pocket they even tried telling me they had ben replying to endless emails but it turns out there is another person with my name in New Zealand and they have been replying to the other person (hardly unlikely as you hit reply to the email you are in!!) I...

Hi I am just wondering if you ever received your rug as I have been waiting since the 9th August on mine despite emailing, facebook pm, calling I have still not received the rug I am not thinking of taking further as this is terrible service and if you go on their facebook page it is all...