I spoke to both Templeton and Equine First today. I didn't bother with Equestrian Direct since my letter of complaint to their Managing Director got a very brief response telling me to contact Templeton.
Templeton told me they weren't aware that Equestrian Direct were writing to people telling...
I have been trying to get my claim paid since December and 6 weeks ago was told it had been approved and was waiting payment but there was a backlog (they were still saying this two weeks ago when I made yet another phone call)
I sent a letter of complaint last week to their Managing Director...