Recent content by Paulie

I don't think anyone would want to put a retailer out of business for no good reason and I'm happy to hear that some customers are happy with Panache's customer service. However, I'd just like to ask if it is normal that I pay money to a business to be completely ignored when I email/phone. I...

Thanks for all the comments. Manhattan, when I said I spoke to Panache I meant I spoke once to them when I called them from Dubai where I live. I also emailed several times, and rang at least a dozen times, sometimes leaving a message and sometimes not. This past week I have rang about 4/5...

Thanks for the advice, Luci07 and SaharaS. I was wondering what the correct procedure for complaining/getting a refund/delivery of goods was. Will definitely do this and you're right any company with such shocking customer service deserves to disappear!

I forgot to add that I rang Pikeur in Germany and they said that Panache is a distributeur for them and that they can not intervene ie supply the breeches or refund my money :mad:

I've also had similar problems with Panache Equestrian :confused: I ordered 3 pairs of jodhpurs in August and the money was debited immediately from my card. After numerous emails, phone calls etc. I did speak to Vanessa and she assured me that my order would arrive..... it finally did...