Recent content by Stefen

9tails - When I phoned to place the second order they did not accept there was a previous pledge to send on the missing items. They would not let me speak to, or even give the name of the owner. I have to agree with Jnhuk, in that any company can dispatch item quickly etc. and be regarded as a...

Looking back, I'm surprised it was was so long ago, it doesn't seem very long in memory. It's not that important at all, the value is quite low (hence the decision to leave it at that time), however I gave them my trust and it seems it was unduly placed.

A business must have a range of records going back at (IIRC) 7 years for the Inland Revenue.

It's way over 3 years ago - At the time I spoke to a member of staff who was quite apologetic for the mistake, and as the value of the missing items is quite low, I went along with his suggestion that they would include it with the next order. I trusted them, and rather than making them pay for...

Ladyinred - I stated they are answering the phones today. You stated that they answered a phone call today. Then you indicated that you made a call to prove a point. The point seems to have been to back up my statement. Thanks for that.

Yes, over three years ago. We ordered a large batch and it has taken a while to use them up. I really don't see the issue with the time delay at all. It is only now the problems with their communication have come to light.

Ladyinred - I'm not quite sure what point you're proving, since it says in my post that they appear to be answering phones today. There are a number of other posters in this thread that state they have had difficulty getting through both via phone and an email response. One even phoned and...

Prequestrian appear to be answering the phone today. Having spoken to them, they have no intention of resolving the shortage, as they have no record on their system of this (was reported to a named member of staff at the time, but their records only go back 3 years). They didn't reply to an...

Unfortunately it was some time ago, and is probably out of the scope of eBay/Paypal. They pledged to sort the issue on the next order, hence my delay. I've emailed them several weeks ago and sent two reminders, all unanswered. I've also phone a number of times since, but no answer. Very...

If that is the case then the listings would only ever go down, until a batch was manually relisted. It went up to 1078 just after I posted and is now 1058. I don't quite understand. Most companies have these on auto-relist thus maintaining a constant listing level. Regardless, I'm pretty sure...

As another point of interest, they now have 1069 items listed, down from 1246 a few minutes ago. So perhaps it is conceivable that the listing could have dropped to zero for a time. I have these two window open side by side, so screen shots can be taken if there are any doubting Thomas' out there.

As stated in the earlier post, I placed an order which was a few items short. I am not from any rival company, and my only interest is sorting out the order. jemima*askin - I went directly to the profile page, so there are no search terms to view. I could see feedback having been left today...

It's not a popularity contest. I'm trying to establish the facts about the company and inform others about my experience. The other poster was trying to correct my post, I in turn, corrected theirs. That, in my mind, is fair enough and is what the forums are for.

IIRC eBay allow the entire listing to be temporarily withdrawn for occasions such that the seller is on holiday. Please read up on this before drawing a conclusion. I wish I'd taken a screenshot as proof.

1) No smoke without fire. 2) The postings 14 months ago could have been an early sign of issues. They definitely have downsized since a number of years ago. Previously they were a limited company. 3) Tried again - no answer. 4) I just checked eBay again and there are 1247 items listed. This...