Recent content by swiftysmum

So glad to hear you say that. I too got a refund through paypal and ordered from Snuggy Hoods the next day. Intended to order from them in the first place but was swayed to Shwmae from a glowing comment on their quality in a H&H forum. Little did I know that the comment was actually from...

I spoke to APC directly knowing deep down that the tracking info was duff. The lady was incredibly helpful and very concerned to hear that someone was saying they had despatched items via APC when they hadn't. She searched using the tracking number provided and that was false, she then went on...

No, don't think you're nit picking at all and it's really hard to find a succinct legal definition. The only thing I've found is a legal definition for bespoke footwear in which it dictates that to be bespoke, the footwear has to be 'made and fitted to the foot' in other words, actually...

Agree completely. Subject to getting a proper legal definition, my interpretation of bespoke or custom made would be made to measure i.e. Shwmae would need to actually take measurements of the horse in person, and the fabric would be cut to fit. It would not be altering, adding to or taking...

Ah, I think I may have caused that reaction! I paid via paypal on 15th November and got my refund yesterday. Paypal had no issue whatsoever, they never even mentioned anything about the item being bespoke. However, Shwmae have clearly done their research on how to wiggle out on refunds...

When I type Shwmae in the search box on fb, it brings it up but then when you click on it, it just returns me to my home page.

RESULT! Paypal refunded my payment earlier this afternoon. In between speaking to trading standards and paypal, I emailed Shwmae to request tracking details and got the response: "There are three messages from the company to yourself via the page you aren't blocked from. If you would like me...

So, I've just put the phone down with Carmarthenshire Trading Standards. Most of this has already been covered but for anyone who has yet to receive their order from Shwmae here's the procedure to follow under Distance Selling Regulations. Shwmae have 30 (calendar, not working) days to fulfil...

Hey Elvis, that would be a perfect strapline for them.

I have major issues with them. Ordered a rug 15th November, advised that it would be delivered no later than 14 working days (5th December), still waiting. Thankfully paid by paypal so opened a claim but now they're providing very vague tracking information. Tried contacting them via facebook...