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  1. Illusion100

    PETPLAN AND THEIR TOTALLY ABYSMAL SERVICE

    It should have been designated directly to a claims handler. I imagine things have moved on and perhaps claims are computer stored now instead of paper folders. I don't have any other advice other than your claim history hasn't been stored properly. Best of luck, no one needs this stress...
  2. Illusion100

    PETPLAN AND THEIR TOTALLY ABYSMAL SERVICE

    Hope I'm reading this correctly as in this is a continuous claim and therefore the 3rd time you've claimed for the same condition? If so, it seems like they have lost your claim folder.....which should be kept in the storage library...
  3. Illusion100

    When you think you've heard it all....

    Can I ask what weirder stories from similar sources?
  4. Illusion100

    When you think you've heard it all....

    Probably my fault for not explaining properly! I've no idea who the contact is in correct council area, so will just email the gentleman I spoke to before for clarification. I'm disappointed I haven't heard anything back yet.
  5. Illusion100

    When you think you've heard it all....

    Thanks a lot for this, much appreciated.
  6. Illusion100

    When you think you've heard it all....

    I just called the BHS team as far as I know and got put through to the complaints department for a BHS approved livery yard. They have sent official complaint form after refusing to do a spot check. The complaint I made to local council animal welfare is seperate
  7. Illusion100

    When you think you've heard it all....

    Thanks Teapot, it was previously a riding school but that element was closed down years ago. It is now just a livery yard. Unfortunately a current livery there has also had to contact Police. I hope the Police start to join up incidences. They are also contacting council animal welfare and...
  8. Illusion100

    When you think you've heard it all....

    The council member I was called by asked for photographic evidence to be emailed, I sent around 12 photos just to get the point across, he said he would forward them but I haven't heard anything since. I definitely understand yards being given automatic re approval due to this pandemic. I...
  9. Illusion100

    When you think you've heard it all....

    And I will be putting in an official complaint to BHS. I'd like to know whether they know what is going on there and to remove approval status, or explain why they repeatedly give approval status if they know what is going on there.
  10. Illusion100

    When you think you've heard it all....

    I tried to contact the RSPCA in Northern Ireland, with regards to horses you are given the only option of council animal welfare department, which I contacted approx 2 weeks ago. But I'm also going to contact Trading Standards
  11. Illusion100

    When you think you've heard it all....

    I hadn't thought about Trading Standards, thanks for this.
  12. Illusion100

    When you think you've heard it all....

    I was quite taken aback. The yard was also given automatic repeat approval for 2021 in lieu of an inspection due to covid.
  13. Illusion100

    When you think you've heard it all....

    I'm putting in an official complaint to BHS, along with following up my complaint to council animal welfare. If nothing is done, then I won't have an issue going public about the place with various incidences and photographic evidence. A number of former liveries are prepared to contribute...
  14. Illusion100

    When you think you've heard it all....

    Yes, it is the same place. Along with the backed 3 yr old with the crooked pelvis and tail plait saga. Approx a week prior to the horse euthanased due to hole in head, another horse required hospitalisation at vet clinic due to severe/extensive barbed wire lacerations. The yard is located on...
  15. Illusion100

    When you think you've heard it all....

    Reported nearly 2 weeks ago, however the gentleman said they don't have jurisdiction over that area and would forward to relevant colleague. I haven't heard anything since. Following up next week.
  16. Illusion100

    When you think you've heard it all....

    I previously reported concerns to BHS. They wouldn't even do a spot check.
  17. Illusion100

    When you think you've heard it all....

    I guess my point is disbelief at the whole situation.
  18. Illusion100

    When you think you've heard it all....

    That horse was kept in a herd in a field with bits of broken wood fencing, barbed wire and rotting XC fences. The horse had a very sickly smell, perhaps a ruptured abscess caused the head wound. Probably had systemic infection as well.
  19. Illusion100

    When you think you've heard it all....

    At a notorious yard well known for poor management, yet somehow BHS approved an elderly horse was found in the field with a hole in its head. An elderly horse that wasn't receiving appropriate care, or needed veterinary care. The horse was euthanased shortly after, although I doubt just due...
  20. Illusion100

    Young horse and novice rider

    I appreciate that, I was just stating I don't agree horses particularly know what an experienced rider is, unless used to being ridden by one before a novice gets on.
  21. Illusion100

    Broncing after jump/saddle fit

    I'd get him fitted with correct fitting tack and see from there. But yeah, some horses like to see how tight you can sit, especially with a new rider.
  22. Illusion100

    Young horse and novice rider

    Every now and then you find a diamond in the rough. If this horse makes you feel good being around it, then why not ride it and see how you go? Horses don't need to buck/rear/bolt etc for you to fall off. Sometimes they slip, stumble or fall themselves, just accidents that results in a rider...
  23. Illusion100

    Do I need to test my HitAir jacket?

    Ok, so help clarify....if I get someone sturdy to give it a good pull and it sets off, do I need to send it for a service anyway? Or can I just replace cannister? Or do I send off the jacket for a service without even testing it first? P.s, my right arm has Lymphedema and nerve damage, I...
  24. Illusion100

    Do I need to test my HitAir jacket?

    Well, I weigh about 8st and my friend even less so I think we were just not really up to the task of a good hard pull on the cord to test it haha. The jacket/cannister/attachments etc all look great. The jacket has always been kept clean/dry etc. Just think 2 featherweights aren't strong...
  25. Illusion100

    Do I need to test my HitAir jacket?

    I have a couple of spare canisters, just couldn't get the jacket to set off! (Wanted to know what it felt like as well!) The whole jacket is in great condition. It's just I didn't know if once a cannister was fitted to jacket, if it needed replaced after a certain amount of time even if not...
  26. Illusion100

    Do I need to test my HitAir jacket?

    How long can an "active" cannister be safe for? Had mine years and still has original cannister in it. All looks in great condition. Can't find any info online about when to change them other than when they are set off. Tried setting it off today for a test but failed. Friend tried. They...
  27. Illusion100

    Getting a horse to take Bute🤕

    Give a handful of feed with a good dose of garlic in it from your hand. Wait a few mins then give feed with bute. The garlic will numb taste on eating the next feed with meds in.
  28. Illusion100

    Pony Refuses To Be Caught Based on His Mood

    Maybe an unpopular idea, but leave him in a field safe headcollar with a length of rope attached, in a smaller paddock with no abundant amount of grass for a bit. If he comes to you voluntarily, he gets a treat and a fuss. If he doesn't, he won't. You walk away and leave him. If his field...
  29. Illusion100

    Who knows about hoof boots?

    Well mine is doing great, just pecks the odd time over some larger stones on an otherwise flat surface but otherwise grand. Friends TB is better, but not back to normal. When leading him it's quite clear it's the heels/frog/sole taking the weight and not the hoof walls. I definitely think...
  30. Illusion100

    Sue dysan - made up expert

    My bad
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