A big THANK YOU to Mole Valley Farmers!

C

CalllyH

Well-Known Member
Joined
6 September 2009
Messages
11,707
Location
Notts
Visit site
My brother brought me a pair of woof wear long boots for my brithday but the 5's fell off my feet.

I emailed Mole Valley to see if I could swap them for a 4 and they were so so helpful - I sent mine back just after xmas and the 4's arrived today. I wanted them sent to a new address and everything was no problems.

They seemed to be the only company over xmas that had great customer service and everyone I spoke to was really helpful. Having had bad experiences with joules and miss selfridge (not answering phones, automated emails just saying do not contact us we are not responding due to the snow) this xmas like ordering things and not arriving for a month I felt compelled to do a big shout out to Mole Valley Farmers!

Its amazing what difference good customer service makes - shame some of the bigger companies cant learn from them :) :D I dont have a Mole Valley store near me unfortunatley but will use there online service again :D

Love my boots too!
 
I was seriously amazed that someone picked the phone up straight away. I had ordered a dress from Miss selfridge the last weekend in november and it turned up a few days before xmas. They said they would refund me a pound - I gave them hell!!

snow or no snow they were a joke, out of the city.com was also crap and joules
 
Love the shop very helpful in what they sell i got my electric fencer from the frome one and it stopped working so they gave me their own one and sent mine back to sort out and offered to come over to mine to have a look at fencing as well.
 
yep, excellent service. I ordered 2 feed mangers in early DEc they wrong ones were sent, I phoned MVF, they were very very helpful and appologetic and the next morning,at 9am the right ones arrived,no charge for express delivery and the wrong ones not even back with them. Super service. Can highly recommend them.
 
Another vote for MVF. A livery yard I was on bought some expensive locks for gates and they kept breaking in the cold frosty weather, MVF did full refund without receipts.
 
mole valley farmers are GREAT! bought my horsewear rambo jacket from there, cheapest i found it, got a medium which was HUGE sent it back and got a small straight away! brilliant service, just a shame I dont have a store near by!
 
They are absoluely fantastic, so friendly and helpful. I have just put a big order in for electric fencing equipment and my order was just over the weight limit for the free delivery, so i emailed them and asked if i could have it free delivery, they phoned me up within an hour and it was no problem at all. Since i found them last year i buy from them all the time. Not found anyone else to beat them on prices for the goods i've bought.
 
have to agree have only brought from them once but was very impressed with the price and service :D shame they are the other side of the country from me :(
 
We’re delighted to hear that you’re pleased with our service, we really strive to offer the very best service and it’s lovely to hear such complimentary feedback – thank you. Your comments have been passed on to our customer services team and we hope you will continue to enjoy shopping with us - have a lovely weekend! :D
 
We're lucky enough to have a MVF store fairly near us, their prices are excellent and during sale time you can get real genuine bargains, really nice staff too!
 
I used MVF for the first time recently and was also VERY pleased with their service. my products arrived very quickly and were nicely packaged!
Big thumbs up!
 
You must log in or register to reply here.
Top