illy89
Well-Known Member
Not sure i am allowed to use company name on here but lets just say a very popular, quite pricey make of equestrian fashionable boots (they are not riding boots so to speak!!) I brought said boots a little over a year ago and absolutely love them but the sole started coming away from the boot so took them back at Burghley and they said they would assess them and then re-pair them or replace if they thought necessary. Two weeks went by and heard nothing so rang, they said they had been very busy and hadn't had time to look at them but would contact me the following day with a decision, i heard nothing. Rang back, told once again that i would be contacted asap with a decision....another week goes by. Ring again get put on hold for over 20mins before deciding to hang up!!!!
Decided to leave it a few days, rang up last wednesday only to discover they have lost my boots!! So all along they have been fobbing me off! I told them they would have to re-place them and they said they would keep looking for them - suprise suprise i have heard nothing since!!!
It makes me so cross as they are far from cheap boots and now winter is coming i need them more than ever!!! Arghhh so frustrating, imagine i will spend next week chasing them up again!!
Decided to leave it a few days, rang up last wednesday only to discover they have lost my boots!! So all along they have been fobbing me off! I told them they would have to re-place them and they said they would keep looking for them - suprise suprise i have heard nothing since!!!
It makes me so cross as they are far from cheap boots and now winter is coming i need them more than ever!!! Arghhh so frustrating, imagine i will spend next week chasing them up again!!
I love the boots but just think the customer service is rather cr*p!!!