iudall
Well-Known Member
I’ll try to keep this as brief as possible!...
In September I sent 3 turnout rugs to be cleaned, reproofed and for 2 of them to have one new clip attached to the front (paid £69 for this).
The rugs returned to me 8 weeks later(!) and they were still fairly dirty. I called the rug man and explained that they weren’t as clean as I expected. He picked the rugs up and supposedly cleaned and reproofed them again.
After a lot of chasing from me and false promises from him, they turned up again (now 12 weeks after initially sending them). They had patches of mud on and the white binding was still brown!
A lady on the yard, a few days later, asked me if the rug man had called me. I look puzzled and she asked me if I’d opened the bag which had my heavyweight Rambo wug in. I said that I could see that they still weren’t clean but hadn’t looked closely.
She let me know that the rug man’s dog had savaged my rug!! The rug man had patched up the inside (there are 6 big patches) but there is still a hole on the outside of the rug.
I called him and told him that this was unacceptable. He has a duty of care with other people’s property and should have insurance for any damage that he causes. The line wasn’t great as he didn’t have very good signal but he agreed to pay for a like for like rug and said for me to text him my address.
I texted him my address and told him that the rug had cost me £140. I text him again another 3 times and when I hadn’t heard anything after a month, I called him again.
He didn’t answer or call me back but then sent me a letter. He said about the bad phone line (he could have called me back or answered my texts though!) He said that he hadn’t given me a poor service, he’d been prompt throughout and that the rug was still useable. He offered me £50. He also said that the rugs didn’t come clean because of the material. (They are not unusual rugs!) If he was worried about washing them at a higher temperature then I would have understood that if he’d have told me when he delivered them back the first time! I would have left it at that!
I wrote a letter back to him to say that I expected a cheque for £140 as the rug is not useable (It would rub my horse with all the stitching joins inside) and either way it is not in the condition that I sent it in.
So, at the moment he has had £69 from me and I have ‘lost’ a very good heavyweight outdoor.
Am I unreasonable to expect a like for like rug?
(Sorry, it wasn't very short in the end!!)
In September I sent 3 turnout rugs to be cleaned, reproofed and for 2 of them to have one new clip attached to the front (paid £69 for this).
The rugs returned to me 8 weeks later(!) and they were still fairly dirty. I called the rug man and explained that they weren’t as clean as I expected. He picked the rugs up and supposedly cleaned and reproofed them again.
After a lot of chasing from me and false promises from him, they turned up again (now 12 weeks after initially sending them). They had patches of mud on and the white binding was still brown!
A lady on the yard, a few days later, asked me if the rug man had called me. I look puzzled and she asked me if I’d opened the bag which had my heavyweight Rambo wug in. I said that I could see that they still weren’t clean but hadn’t looked closely.
She let me know that the rug man’s dog had savaged my rug!! The rug man had patched up the inside (there are 6 big patches) but there is still a hole on the outside of the rug.
I called him and told him that this was unacceptable. He has a duty of care with other people’s property and should have insurance for any damage that he causes. The line wasn’t great as he didn’t have very good signal but he agreed to pay for a like for like rug and said for me to text him my address.
I texted him my address and told him that the rug had cost me £140. I text him again another 3 times and when I hadn’t heard anything after a month, I called him again.
He didn’t answer or call me back but then sent me a letter. He said about the bad phone line (he could have called me back or answered my texts though!) He said that he hadn’t given me a poor service, he’d been prompt throughout and that the rug was still useable. He offered me £50. He also said that the rugs didn’t come clean because of the material. (They are not unusual rugs!) If he was worried about washing them at a higher temperature then I would have understood that if he’d have told me when he delivered them back the first time! I would have left it at that!
I wrote a letter back to him to say that I expected a cheque for £140 as the rug is not useable (It would rub my horse with all the stitching joins inside) and either way it is not in the condition that I sent it in.
So, at the moment he has had £69 from me and I have ‘lost’ a very good heavyweight outdoor.
Am I unreasonable to expect a like for like rug?
(Sorry, it wasn't very short in the end!!)
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