Am i entitled to replacement?

V

vieshot

Well-Known Member
Joined
14 March 2007
Messages
2,049
Visit site
brought a new padlock for the field gate about two weeks ago. Plus had three new keys cut for it. NOW ITS BROKE! It wont lock! I dont have the receipt as i didnt expect the darn thing to go bust on me! Am i entitled to a refund as surely breaking after two weeks is just taking the piss!?!?!?!
 
it depends on the padlock - I returned tow high security coded ones as they suddenly stopped working. I had the receipt - but the padlocks also had a 5 year guarantee. In theory your padlock is not up to the job - however was it definitely an all weather padlock? if it was then it is clearly not fit for purpose and you can return it. However without a reciept you can only expect a credit note or replacement goods.
 
dont worry about the receipt, as long as you paid by card you can prove you bought it there and when, and they have to replace/refund. Probably not the 'consequential loss' of the keys though.
 
I paid with cash!
frown.gif
Well the guy knew what i wanted it for when i brought it so can all but presume its all weather- but they dont need to know that i used it outside anyway!


Have lifted this from tarding standards website

Do I have to accept returns?

Under the Sale of Goods Act 1979, a consumer may be entitled to a refund, replacement, repair and/or compensation where goods are faulty or not as described. They are also entitled to a refund and/or compensation where the seller had no legal right to sell the goods.

In other cases, for example, where the consumer has bought an item of clothing in the wrong size, or they have changed their mind, or an item is an unwanted gift, there is normally no automatic right to return goods. There are a few exceptions to this rule, including goods sold by mail order or over the Internet, and some goods sold to a consumer during a visit to their home.

What can I say in my Returns Policy?

It can be difficult to draft a returns policy which provides the consumer with useful information, which protects your interests, and which also meets the requirements of the law. For this reason, it is often said that 'the best notice is no notice', and you should not need to state a returns policy at all unless your policy is more generous to the consumer than the law.

Where you offer the consumer more than the law requires, you can impose conditions, for example:

A requirement to produce the original till receipt.

A requirement to return the goods unused and in unopened packaging.

A deadline for returns.

An offer to exchange or offer a credit note, but not to refund.






Surely that means that having a receipt is not required to return a faulty good- only if the shop does more than the law requires can they put conditions of receipt on. And surely something that breaks after 2weeks of general use is most definately a faulty good?
 
Just buy another one and take the broken one back with the receipt for the new one!!!!

Loss of the keys is unfortunate
frown.gif
frown.gif


Alternatively ask him to swap it for a combination padlock which you wont need extra keys for.......
 
I dont think its that. There is a little ball thingy inside the paddlock that has come loose so isnt gripping when its supposed to if that makes sense.
 
No you dont in theory need a receipt or proof of card purchase, its just that with cash there is no way to prove you actually made the purchase. In reality if you are looking for a straight swap many shops will be completely fine with that, its only if theyre awkward or you want something different that they may want you to offer some proof that you bought it from them. If they remember you buying it there wont be any prob and they might be no problem!
 
You must log in or register to reply here.
Top