EJJ999
Well-Known Member
Can I have your thoughts/advice please?
Insured horse beginning January with Horse Insurance .co.uk. Made sure he was insured before he traveled to us.
They emailed the policy docs, schedule of payment (monthly payments) etc etc. At the end of one of the emails they ask for the vetting. I didn't read down to the end of the email and missed that they wanted it. There is no problem with the vetting - nothing to hide or be excluded. Have now sent.
But they haven't taken the monthly dd. I hadn't noticed - like who notices what hasn't been taken. It's more of a glance down to see if there's anything odd. They should have taken the first payment on the day I insured him and the same day each month.
Not one payment has been taken.
I now want to claim. I have spoken with them and they are 'looking into it'.
Anyone had this.
ps they haven't sent reminders or notification that they haven't taken the dd so I was completely unaware.
Thanks.
Insured horse beginning January with Horse Insurance .co.uk. Made sure he was insured before he traveled to us.
They emailed the policy docs, schedule of payment (monthly payments) etc etc. At the end of one of the emails they ask for the vetting. I didn't read down to the end of the email and missed that they wanted it. There is no problem with the vetting - nothing to hide or be excluded. Have now sent.
But they haven't taken the monthly dd. I hadn't noticed - like who notices what hasn't been taken. It's more of a glance down to see if there's anything odd. They should have taken the first payment on the day I insured him and the same day each month.
Not one payment has been taken.
I now want to claim. I have spoken with them and they are 'looking into it'.
Anyone had this.
ps they haven't sent reminders or notification that they haven't taken the dd so I was completely unaware.
Thanks.