Am I really asking too much of my liveries?

Doormouse

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We have a lovely small yard, nice wooden stables, automatic drinkers, a secure tack room, feed room, storage for hay / bedding, a 60m x 40m school, 10 acres for 7 horses, a small starvation paddock and fabulous hacking. All good so far. We offer good quality small bale hay for £3.50 per bale sold 10 at a time and put into your own pile in the barn, £2.50 for good small bale straw or space for any other type of bedding.

All we ask as far as rules go are that your own bit of the yard is kept tidy, your bit of the tack room,feed room and barn are tidy and that you don't leave straw or hay trailing all over the drive. The muck heap costs to be removed so we try and keep it tidy and squared off so we can get as much as possible. Our land lord is fantastic and is always trying to help us out but he does like thi gs to be tidy so we try and keep everything nice for his sake. We try not to trash the fields and to rest a good chunk of the ground in the winter but we don't stop turnout, just ask that nothing is out 24/7 as we have very wet clay land.

I am at my wits end with 2 of my liveries, they just don't seem to care, they turn up randomly, expect us to feed their horses when they can't be bothered to come, sulk when we refuse or ask for payment and never ever tidy up after themselves. Today was the final straw when one of the liveries mother turned up at 12pm to do a pony that was in and had been done at 3pm the day before, and she started having a go at me that we had moved the fencing, where was she supposed to turn out and that there was no grass in her old field and it was trashed. Had she given me 5 seconds I would have explained where he was going but she annoyed me so much I told her that her field was trashed because she turned the pony out 24/7 regardless of the weather and there was no grass because the pony had eaten it all!!!! And then she started saying that we wouldn't want to loose liveries at the moment as they were hard to come by. Felt very much like a threat to me.

Why can't we just find 2 nice sensible liveries who look after their horses properly and appreciate being in a nice yard.

Or am I just asking too much????
 
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You run the yard they should stick to the rules.
If not kick them out!

I'm sure you could easily find nice liveries to replace them!

It shouldn't be this stressful for you!
 
Are you clear about your yard rules and what you expect from your clients? I don't really have any yard rules as such but I am very clear about how my farms runs, and rarely have problems with clients misunderstanding. People aren't mind readers so if you don't want horses out 24/7 then simply tell them that :smile3:
 
People aren't mind readers so if you don't want horses out 24/7 then simply tell them that :smile3:

I agree people aren't mind readers.

But do you really need to explain to someone that a horse brought in at 3pm doesn't need to be seen until midday the next day? Or to simply tidy up after one's self?
 
But do you really need to explain to someone that a horse brought in at 3pm doesn't need to be seen until midday the next day? Or to simply tidy up after one's self?
Sometimes you do, unfortunately. Some people just don't 'get it', therefore they need to be told what's acceptable and what's not. That's the YO job to make sure they do 'get it'.
 
I asked the girl (whose mother I had a run in with earlier) if she was happy to bring in from 1st November at night because fields wouldn't cope with 24/7 over winter and she said that was fine. They also both said that the pony didn't want much grass. Suddenly the mother is saying he needs grass (he is pig fat) and that he should be out 24/7? Why can't people make up their minds for goodness sake.

We havent had much luck with our liveries, the first 2 never came to see their horses and trashed the fields with no regard for anyone so we had to ask them to go as they were upsetting the whole yard, horses getting kicked and all sorts, then we had a part livery who was very nice novice owner who wanted help but then spent her life asking what she was paying for and changing her mind about whether her 4 year old horse should be in or out (changed weekly) and never told us when we were supposed to be looking after her mare or if she was, so major breakdown of communication ensued with the poor horse stuck in the middle.

We are honestly not bad people to deal with, we all help each other out, love our horses and try to make sure they are looked after properly, why do we keep attracting people who don't seem to either know or care about their horses? Or care about being tidy and considerate to others?
 
Speaking as a livery - no you aren't asking too much. That's only what I would expect to do on our yard. If they are fully aware of the very few rules you have, and if they have had a warning and persist then I think I would ask them to leave. I wish you were near me - you sound fab!
 
I agree people aren't mind readers.

But do you really need to explain to someone that a horse brought in at 3pm doesn't need to be seen until midday the next day? Or to simply tidy up after one's self?

I agree entirely, I would consider it common sense. Trouble is that the mother apparently knows everything there is to know about horses (and pretty much everything else) and would have a fit if you said anything to her. The poor pony has such a small bed he can't even lie down.
 
It's so frustrating because we try really hard to make sure every horse has the turnout it needs, we feed everything in the morning at the same time so no one gets upset, we provide fencing, we do all the fencing, we do everything in our power to keep all the horses happy and yet their owners just trash everything and then whine when we ask them to pay for the damage.
 
I asked the girl (whose mother I had a run in with earlier) if she was happy to bring in from 1st November at night because fields wouldn't cope with 24/7 over winter and she said that was fine. They also both said that the pony didn't want much grass. Suddenly the mother is saying he needs grass (he is pig fat) and that he should be out 24/7? Why can't people make up their minds for goodness sake.

Ok, going back to what Spring Feather was alluding to. You need to state when the horses come in. Simply make it a yard policy. 10 acres for 7 horses isn't enough to sustain decent grazing all through the year imo.

We have'nt had much luck with our liveries, the first 2 never came to see their horses and trashed the fields with no regard for anyone so we had to ask them to go as they were upsetting the whole yard,

Horses trash fields. And there's not much any of us can do about that.

Maybe there is a lack of clear, defined rules which results in you having issues with a few liveries.

And of course you should provide fencing. And repairs form part of your outlay surely?
 
A boot up the backside.....when I was a livery on a much bigger yard I use to hear it all the time 'you don't want to lose a paying livery' well liveries come along all of the time, the stables are never empty for that long.

It doesn't hurt to clean their own mess, they just get far too complacent and expect others to run round after them.

We used to have people stack their wheelbarrows sky high in order to only make one trip to the muck heap, loose most of it on the way never sweeping it up, and when they did finally make it to the heap they would just turn the barrow upside down and leave it on the heap!

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Imbeciles.....
 
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I asked the girl (whose mother I had a run in with earlier) if she was happy to bring in from 1st November at night ...
So in future, don't ask them, tell them the horse needs to be in 1st November.

We havent had much luck with our liveries ... so major breakdown of communication ensued with the poor horse stuck in the middle.
Okay so a change of tack is needed when dealing with your liveries. For some reason your liveries aren't understanding what you want. You need to tell them clearly what is expected from them if they aren't smart enough to figure it out for themselves.

We are honestly not bad people to deal with, we all help each other out, love our horses and try to make sure they are looked after properly, why do we keep attracting people who don't seem to either know or care about their horses? Or care about being tidy and considerate to others?
You sound just fine :smile3: However you're going to have to change the way you deal with your liveries if you want an easier life. If necessary post your yard rules in the tack room and be very clear about enforcing them straight away. I've owned boarding stables for 25 years and have met all sorts and I've found that good communication is the key to a happy yard. As a YO you are not only a caretaker for the horses and the land, but also a manager of people. You don't need to be horrible to anyone, just be very clear and concise about the way you want things done. It really does make life much easier in the long run. Good luck!
 
When I say trashed the fields, what they did was turn out when they were specifically asked not to and then left one on its own fence walking for 3 hours. Ploughed a furrow up to its hock about 3 foot wide which we had to reseed in the spring. I do realise they will make a mess in the winter and that we are tight for grazing which is why I ask people to be sensible but maybe I should just tell people not to turn out when it is very wet.

My point is that the 3 of us who have been on the yard for ever have no trouble with our fields and always have grass because we are careful with our management.

You are probably right, I tend to be a bit wet and get pushed into agreeing to things instead of sticking to the rules I started with. That is my fault.
 
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I think every yard has them!!

But you are only a small yard and if you are getting upset with it and they are not doing as you ask or expect then it is your choice as to keep themon or not.

They are lucky that you repair things an I personally do not htink it is out of the question to ask them to pay for it.

I have had to pay for and repair fencing at yards I have been at myself, due to YO not.

Think it all swings in roundabouts.

At the end of the day if you want them gone tell them
 
You are probably right, I tend to be a bit wet and get pushed into agreeing to things instead of sticking to the rules I started with. That is my fault.

To be honest, I've only ever been on yards that were ruled with a rod of iron. And would expect nothing less. Makes life easier for everyone because they know exactly what's expected of them.
 
Kick em off - I can't abide people who don't get up to do stabled horses 1st thing.

That was another thing that pee'd me also. getting to the yard at 6.30 am to do breakfast because your horse had been standing in for 12 hours (winter) to find me having to feed all the others because you knew the poor things wouldn't get fed until lunchtime because of their lazy arse owners....its ok we don't need to get up early Yaff is a mug she will do it.

Well I left in the end, took another livery with me and the cheeky ******* still phone me up asking me to pop up there and throw so and so's feed in

Rant over....
 
Sounds like they are only complaining because over night stabling means they have to actually put effort into their poor fat pony.

Give them notice to leave and get some more nice liveries.
 
You are right Spring Feather, I suppose I just assume because I use common sense that others will too and of course then I don't communicate properly and that causes rows.

I don't like being threatened and so I really think that livery will have to go, they are always trying to get everything cheaper too which is a headache. With the other girl I just need to make the rules clearer.

I'm not cut out to be a YM, going to have get my brave pants on and get it sorted!
 
A boot up the backside.....when I was a livery on a much bigger yard I use to hear it all the time 'you don't want to lose a paying livery' well liveries come along all of the time, the stables are never empty for that long.

It doesn't hurt to clean their own mess, they just get far too complacent and expect others to run round after them.

We used to have people stack their wheelbarrows sky high in order to only make one trip to the muck heap, loose most of it on the way never sweeping it up, and when they did finally make it to the heap they would just turn the barrow upside down and leave it on the heap!

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Imbeciles.....

God, that sounds so familiar, it is so frustrating, why do people do it for gods sake!!!!
 
To be honest, I've only ever been on yards that were ruled with a rod of iron. And would expect nothing less. Makes life easier for everyone because they know exactly what's expected of them.

I know you are right, I am just crap at ruling with a rod of iron, I am more the wet piece of string!
 
Not commenting on your situation but I've found that the fields are trashed more by horses that go out in the day rather than the ones out 24/7. The field with the ponies out all the time hardly gets trashed as they don't run about. They have a small patch of hard standing they get fed on and are waiting on that for their hay in the morning.
The field where the ones who come in overnight are in gets trashed quickly as they are turned out, gallop about for a bit to let off steam and then in the evening are fence walking to come in.
 
Not commenting on your situation but I've found that the fields are trashed more by horses that go out in the day rather than the ones out 24/7. The field with the ponies out all the time hardly gets trashed as they don't run about. They have a small patch of hard standing they get fed on and are waiting on that for their hay in the morning.
The field where the ones who come in overnight are in gets trashed quickly as they are turned out, gallop about for a bit to let off steam and then in the evening are fence walking to come in.

Funnily enough I agree entirely with this and we do have 2 youngsters who are turned away full time over this winter. I did offer to let the pony go in with them but they have got too much grass for him! I can't seem to win really.
 
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