I didn't mind the requisite stuff when it was cheaper but now they seem to be charging as much for it as the better known brands.
Like 35 quid for requisite jods,
no way! It's still a cheaper brand in my eyes...
HOWEVER! I never use the old one AND when I ordered all my electric fence and a new rug they informed me that because the sale was on it might take a while to arrive so I could not use the express delivery.... BUT it arrived 3 days after I ordered - great customer service too!
The website I struggle with is the Derby House one.... As we have a store about 10 miles away I just go in. I have found that Countrywide are very good at the moment too!
I disliked their last website quite a bit: I like this one even less! When I was a teen, everything I had came from Robinson's pretty much. Nowadays I just go on it for a look and laugh when comparing prices on something I want. Tends to be Prequestrian and Equestrian Clearance all the way for me nowadays...
its not all right tho, the price tags are not correct on some items when i first used the new site, i was lookig at a few rugs and it said something along the lines of 30quid? clicked on it and it was double , happened a few times, dont know if its sorted yet
New web site is pants! I ordered something from them two weeks ago and had to telephone them in the end. It seems obvious that they got sold some sort of web site design that it totally wrong, doesn't work and they are clueless! Be aware that the people you actually deal with probably do not even look at their own web site. What is with that weird magnifying feature, anyway?
When I ordered I told them web site didn't work; maybe someone from Robinsons will read this and wake up.
Yes I did - I told them to read this thread and this is the reply I just got
Thank you for your recent email.
I would like to take this opportunity to thank you for bringing this to
our attention, I have forwarded your email onto the relevant department.
Our new website is still in the process of being updated and has many
more benefits than the older website.
Please accept my apologies for any inconvenience caused. Should you
require any further assistance then please do not hesitate to contact
Customer Service Advisor
Robinsons Country Leisure
I've taken out my name and the customer service advisors name too.
Just has a nightmare with it. Wanted to place an order while postage is free. It didn't recognize my log in (only had about 4 orders in last 2 years) registered again yesterday. Today it doesn't recognise me again, had to reset my password (100% I was correct)
Out of 5 things I was buying 4 have changed price, 1 has almost doubled so I have deleted most my order.
The saddle cloths aren't available in full...
They no longer stock anything as unusual as a black whip...
Always used it as my first point of call, need to find another website I think.