animed direct. delivery problems

Kezzabell2

Well-Known Member
Joined
9 April 2014
Messages
2,975
Location
Basingstoke
Has anyone else had a prob recently??

They been amazing for the last year. Delivered within 2 days of ordering

Ordered £151 of cushings meds last Friday morning and it's still not arrived, their email stated if they can't send within 3 days they'd notify me

Called this morning, their system had stopped my order. But they can't see why. they have my money and a valid prescription on file

I have 2 tablets left after today's dose and she is on 4 a day. Geeerr
 

Marmi452

Well-Known Member
Joined
24 June 2014
Messages
55
I had a massive issue with them recently, ordered and never arrived, chased and they stated I had to wait 17 days after ordering for a re order,I ran out of meds and as they have your prescription you are stuffed really. I sent a very strong email stating who important the meds were and they came next day by curiour rather than Royal Mail and it was inside the 17 days. If it were me I would demand they send them to you today. Hope that helps xx
 

OWLIE185

Well-Known Member
Joined
21 June 2005
Messages
3,535
I have had issues with them as their staff do not appear to understand their system and in some cases it has taken weeks for them to dispatch a prescription.
 

Kezzabell2

Well-Known Member
Joined
9 April 2014
Messages
2,975
Location
Basingstoke
Thanks guys. I did speak to a lovely old guy who has since emailed to say the meds have been despatched

And they've been perfect in the past. Fingers xd it's a one off
 
Top