Any one used Fetch pet supplies?

[Sandstone1]

Has anyone used fetch pet supplies? It's part of ocado. I placed a order and was given a hour delivery slot. Order not arrived and customer services saying it's showing as being delivered.
Anyone used them and if so did you actually get the order?
Not impressed.

 

[planete]

I have been using them for over a year and have never had any problems. I would phone again and insist they trace your order more thoroughly, perhaps by questioning the person who is supposed to have delivered it. Ask to speak to a supervisor if you get an uncooperative underling.

 

[Sandstone1]

The item arrived today and they refunded my delivery charge. Luckily it was a small item and it was put through the letterbox.
It was my first order so maybe I was just unlucky.