Anybody bought items off Bespoke Equestrian?

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lucemoose

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They have a website and a facebook page, just curious as do not want to put pressure on a fledging company more than I need to but also nor do I want to be outof pocket and without any goods!
 
I have ordered on 28th Jan, still not arrived. Seems to be yet another company that takes your order without having the stuff in stock. They do reply to messages
 
tls said:
I have ordered on 28th Jan, still not arrived. Seems to be yet another company that takes your order without having the stuff in stock. They do reply to messages
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I think they have something on their website about guaranteeing items within 14 days?

I hope they are OK as I placed an order a few days ago!
 
Are there any valid contact details on the website?
I can't see any and that alone would ring alarm bells.
Hope you haven't been stung!
 
tls said:
I have ordered on 28th Jan, still not arrived. Seems to be yet another company that takes your order without having the stuff in stock. They do reply to messages
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This ^ I waited 3 weeks for an order had no update and when I emailed I was told it would be in stock soon, then got shirty when I said I wanted to cancel, but they did refund quicker than I thought and I bought the same item elsewhere with much better service and same price :)
 
Since my last post I would say to avoid. That is unless you are happy to wait as even though website says items are in stock, it seems they are not. Terrible service.
 
Hi Everyone, Im the owner just thought I would pop up and post a couple of things to clear any confusions up.

I run it as a small company online only at the moment. We dont keep stock and it does say this on our website under the terms and conditions of sale. This is because we don't have a warehouse to keep all the items that we sell in and it would be impossible to sell the range of products that we do without a warehouse and thousands of pounds of stock.

We have had problems in the past with people waiting for orders and I do apologise for this, I try answer everyones queries and questions but sometimes it isnt possible and someone may be missed as I am the only person that runs the company.

We do offer a refund after 2 weeks if product have not been received and the customer is not willing to wait. This is also stated on our website under the same terms and conditions.

The contact us page has not been updated which I apologise as the website is new and only went online around 1 week ago. I will of course get the builder round to sort this out right away.

I don't mind if anyone wants to contact me to discuss anything the email address is bespokeequestrian@hotmail.com and my telephone number is 07854496412.

Hope this clears a few things up

Thanks

Leigh
 
Thanks for your reply there Leigh. Please would you respond to my messages and emails regarding my order placed on 18th January and still not received. I dont want to have to resort to using a public forum to get a response but feel I have no choice.
 
Love the belly belt rug on the website. It would have been brilliant when we were turning out in boggy mud and I was having to scrape the mud off bellies to put on a girth.
 
Resurrecting this thread as another that has not received my item after two months!! Has anybody actually received anything from this company? I'm also in contact with another person via facebook that is awaiting an order with little to no communication.
 
CeeCee said:
Resurrecting this thread as another that has not received my item after two months!! Has anybody actually received anything from this company? I'm also in contact with another person via facebook that is awaiting an order with little to no communication.
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keep this thread going.
Have you just put out a general post of fb/twitter? If not just have a rant on there, businesses dont want bad online press so maybe you will get a repsonse this way
 
I'm waiting for over £200 worth of items I ordered on December 27. I've sent nice emails and fb messages and been told two weeks ago my stuff would be with me, and nothing since.
I've never been treated this badly by a company, that's a lot of money for me to lay out and I can't get it back through paypal as it's over 45 days since I paid.
I just want my money back now.
She still posts new things on Facebook so why can't she respond.
Does anyone have an idea of how to best proceed.
 
I also have had problems with items apparently sent yet never delivered, my messages being ignored, even though she had clearly posted on Face Book and seen them. I have just advised if my money wasn't returned immediately I would be contacting Paypal resolution centre, she agreed to send a cheque but never did, (said he Pay pal account was locked and she couldn't access funds to pay me!) On the day I enquired yet again about my refund she paid up, saying she had done so days ago even though the date was the day I had asked again for payment. I kept all my communications with her via Face book, copied them onto a word document, thank goodness as some how they were all deleted, but not by me! Sorry its a rambling post but I have been hopping mad!
 
I would email PayPal to let them know about non delivery of goods and also maybe take the company to the small claims court. If possible copy and paste all communications as then you have an accurate time line. The service is just shocking.
 
Hello everyone I would ask that anyone who has any problems with me or the company please email all your concerns to our new email address. Info@bespokeequestrian.co.uk.

The company is not a scam however it has only started out and yes we were snowed under with orders from a 50% off sale that we had in November. I do apologise to anyone who has not received goods from this date but of you want to email me with your concerns or enquire about a refund I will be happy to answer.

I wish to reiterate that I am yes a young person of university age who is in full time education as well as running this business single handed. I can put you in contact with a lot of happy customers who have received their goods.

I do not intend to come across like people are being scammed out of their money, however I do realise that orders have been delayed and that customers are unhappy. I am willing to offer any customer who is unhappy a full refund this is never a problem all they have to do is ask.

I would appreciate of people did not post on twitter with hate campaigns and slander, as I am trying my best to help and get to everyone.

Hope this again clears things up. If anyone again wants to contact me they can so via our Facebook page or email

Thanks Leigh
 
Would also like to say I have never deleted messages from the buyer above and can prove this by screenshots of the previous messages dating back freon the original messages sent. Do not know why they feel the messages have been deleted but it was certainly not by me.
 
I have tried to explain as best as I could above. Yes some orders have obviously been delayed for quite a length of time. We only started selling equestrian wear in November before that we were a tiny company selling handmade browbands.

Very sorry that you feel like this is the perception you have gained of the company.
 
You only have one opportunity to make a first impression & it appears you have expanded your company far quicker than you could physiclly do & retain quality customer service. With a promise of 14 day delivery & people waiting for orders that are now months old it does paint your company in a bad light. You really need to get professional help with organising your company so that it can work. It is a business not a hobby & you are letting many people down.

I do hope this company does not go the same way as another company selling 'Bespoke Horse Onesies' & end up with a terrible reputation & owing hundreds if not thousands to unhappy customers?
 
Bespokeequestrian said:
I have tried to explain as best as I could above. Yes some orders have obviously been delayed for quite a length of time. We only started selling equestrian wear in November before that we were a tiny company selling handmade browbands.

Very sorry that you feel like this is the perception you have gained of the company.
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I think the issue is that that was 5 months ago and you should have resolved any backlog by now, the other issue which I had was an absolute lack of communication...
 
Bespokeequestrian said:
I have tried to explain as best as I could above. Yes some orders have obviously been delayed for quite a length of time. We only started selling equestrian wear in November before that we were a tiny company selling handmade browbands.

Very sorry that you feel like this is the perception you have gained of the company.
Click to expand...
I think the real problem is the lack of communication with customers
 
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