I would keep on contacting them and ask for the foal inspector, as they have to arrange special visits to the uk which can take time and he is the one who arranges it. The foal has to be with the mare for DNA testing so I would keep chasing.
thanks. we have the foal inspectors number and i think he said late oct early nov, will give him another call as that was about 3 weeks-1mnth ago i think. luckily (in this respect) the foal was a late one so not planning to wean till nov anyway.