Have used them quite a few times now for expensive items because they are usually a bit cheaper. Been very pleased with there service. Fast delivery & ive not had any problems which is always a worry when your buying things off a website you don't know.
I've used them a fair bit as their prices are good, I had one minor issue which was resolved pretty quickly and was actually Royal Mail's fault and not theirs.
I have used them too. I bought a hat and chaps from them (two seperate orders a few months apart). There was a small problem in regards to postage (For the riding hat they charged me £5 postage but for the chaps they were charging me £10. I e-mailed them and asked why the increase etc and they replied stating it was thie mistake and to put the order through again which I was charged £5 postage.)
They were very quick to send the items out and to respond to the e-mail.