Anyone having problems with Viovet?

DD

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placed an order early Monday and paid for 1st class postage. order didn't arrive yesterday. an item out of stock. today I have rung them someone picked up the phone then immediately put it down again. rang again someone answered. didn't give their name was very unprofessional in approach I asked about the order, there was silence so I asked when it would be delivered, answer , errr sometime soon" I asked 2today" answer " maybe , sometime soon cant say". So i have cancelled order. asked for email confirmation now have to wait 3 to 5 days for money to go back into account. hope they can do this right. are they going bust ? have used them in the past no problems before.
 
I was using them for prescriptions for dog, they always used to be cheapest but noticed recently either their prices had gone up or competitors are undercutting. Could be why they are having problems.
 
Used them a couple of weeks ago and found them first class. Mind you having bought 3 bottles because the stuff was cheap I've now mislaid two of them....:(
 
I have used them a lot for cat and dog food over the last few years. They used to be very speedy with delivery but have got slower. My last parcel from them came via Fedex when previously they had always been DPD. Maybe cutting costs?
 
I'm still waiting for an order from the 25th Nov, one of the items said 1-15days dispatch so thought it might of been that which was causing a delay.
I get my horses meds from them, usually no issues although I did ask them to cancel a prescription (as I'd found somewhere much cheaper & none had been dispensed) the answered the email but ignored my request and I needed the meds.
 
Ordered on Black Friday & received the following Friday - thought that was reasonable based on increased postage demands
 
They do have a bit of an issue with products appearing to be in stock but then sending an email saying they are in fact out of stock. But in my experience this is always rectified in a day or so. I just plan for delivery to take closer to a week rather than the next day they advertise. I go to specifically order (and re-order) a specific supplement - although I will tack other stuff on if I am placing an order away. Either VioVet or Hyperdrug will have it cheaper and I just go with whoever had the better offer at the time.
 
Oh I hope Viovet don't go bad! I use them a lot and have always had good service. One order got lost once... couple of years ago... but they apologised and re-sent immediately no quibbles at all.
 
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