Anyone insured with Animal Friends? (E&L)

[madginger]

As the above really?

I took out the insurance 3 years ago for my dog via Animal Friends website not knowing that it was insured by E&L as they said that they were a non profit organisation and sent all monies to charities.

I have had 3-5 letters from both E&L directly and Animal Friends saying that I'm covered by one and not the other and vice versa and I am totally confused - all I want to know is whether I am covered and who with - not sure if I want to stay with E&L unknowingly again!

Anyone else in the same boat?

 

[shelties]

Have cat insured with them,I too unaware E & L,have spoken to them this morning.apparently E&L the underwriters ,but this is changing to Red Sands,have asked to be called back with clarification of this ,as if I wanted the hassle of E&L I,would have gone there in first place ,so if get further info will let you know

 

[cellie]

I took out insurance with e and l for my dog as direct line put monthly policy up to £30 month e and l are £17.I also have horse ins although they are slow to pay out I have had to claim nearly £6000 this last two years and they have honoured the policy.If your claims are honest and you follow them up with letters and constant phone calls they do pay out.

 

[Onyxia]

Eak diddnt know that!
Shocked E&L still have any customers TBH,their repution for horse insurance is so bad

I sorted out the cats this morning,went with pet plan.
They are not always the cheapest but the cats policy is £20 a month for the pair with first 2 months free,would rather use pet plan even if they are a bit more because I and family have never had a single issue when making a claim or with debit dates( an aunt was with M&S for a bit and not once did they debit on the right day leaving her with a lot of bank charges to pay

).

 

[haycroft]

never used them but have heard of bad experiences with them....