Anyone ordered HHO ringtones etc and actually received it?

[LauraBR]

I ordered the Black Beauty ringtone for my phone on Tuesday evening... still no sign of it.

Have re-requested it 3 times via their automated service as couldn't get through to actual person... finally got through to real person on Friday who said this time I would definitely get it within 8 hours.

Seriously wound up, can't be bothered now to even pursue it seeing as I'm probably paying over the odds for every phone call I have to make.

Putting the money down as lost...

 

[04101964]

I have just done mine this morning (ringtone) and it came through within minutes.

Did you do all the checks to make sure phone was compatible? If you did, then not sure what I would do next as you've spoken to them.
Hope you get it sorted out.

 

[LauraBR]

Yeah, checked compatibility... all ok.

Did yours come through as a kind of text/alert thing?

 

[04101964]

Yes it came through as a Wap alert thing, (not used that before). Had to scroll down to ringtones and downloaded it from there. There were about 5 free ringtones and then the one I ordered. (Black Beauty!) I then saved, which put it in My items.

What I can't figure out is unless I have a Wap message how I get to it?? (Not the most technically minded person)!

Good Luck.

 

[maisie]

ordered mine on weds. still no sign - will try again but they'd better not charge me more than once!!!

 

[MissRebbekkie]

Yep ordered mine on wednesday too, and no sign of it....

 

[LauraBR]

That makes 3 of us!

 

[Foxyfilly]

try this

www.free-ringtones-free-logos.com.

Black Beauty is there.

 

[Bosworth]

and me too - still waiting - no sign whatsoever. got the text message back to say it was on it's way - that was Wednesday

 

[so03]

Me too. I received one text thanking me for my order and the ring tone would be sent soon.

Still no sign, waiting near on a week now.

 

[the watcher]

ordered mine a week ago, got the text confirmation and nothing since. i did check that my phone was compatible before ordering.
Not happy but can't be bothered to chase it as it would cost a fortune in enhansed rate phone calls

 

[HHO admin]

Dear users

We're sorry to hear that some of you have experienced delays in receiving your ring tones, please do persevere as they will come through. The customer service no. to call is 07810 433 015, the external company are currently looking into why there has been a delay for some of you.

We hope we haven't caused too much inconvenience.

HH Marketing

 

[LauraBR]

Thanks admin... you sure that is the right number though? Just dialled it and a woman answered with kids in the background- told me I had a wrong number

and I definitely dialled right...

 

[the watcher]

...still waiting......zzzzzzz

 

[spaniel]

Not a hint of mine arriving yet....oh well.

 

[so03]

I e-mailed HH and received an e-mail with the telephone number to ring.

I received my ringtone last night, so thanks HH for sorting for me. It's very enjoyable, I've set it as my wake up alarm.

 

[LauraBR]

Me either, given up.

 

[nomis]

Ordered mine today........so I guess I have a long wait then!!

Pretty poor service.......

 

[monica123]

i havent tried too and by the sounds of this i dont think that i wil!

 

[spaniel]

Anyone else still waiting??

Tried to find the link that was on the HH page but its disappeared.

Not impressed.

 

[so03]

Try phoning the customer services no HH gave 07810 433 015. Or do what I did and e-mail HH. They resolved the issue for me.

It's such a shame there are problems, it makes HH look bad and I don't think it's their fault.

I do hope you all get your ringtones soon.

 

[LauraBR]

yep, still waiting. Having re-requested it twice via the automated service and once speaking to an actual person I have given up.

Just hope they don't dare charge me for it... I will be furious- not too fussed over a few £ but look how many on here haven't had it sent through... thats a lot of £ .

 

[spaniel]

Thats not the right number. Thanks for trying though.

Ive given up now and have to say Im somewhat p*ssed off.

 

[LauraBR]

[ QUOTE ]
It's such a shame there are problems, it makes HH look bad and I don't think it's their fault.

[/ QUOTE ]

I know what you are saying- they aren't the ringtone company. BUT if they are using the H&H brand to sell ringtones etc then ultimately they are responsible.

 

[so03]

I have just e-mailed the person who I contacted and explained that lots of people are having problems. Just in case they have not read this post.

I do hope it gets resolved.