Anyone used the Saddle Hospital in Cheshire?

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cyberhorse

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As title really. I have a saddle where the tree I feel has a very slight twist to it (when viewed straight down from behind). Wanting to keep this one as a spare. and sell another similar but need to know so can get this one sorted first. They advertise as being able to strip and repair broken and twisted trees etc... Anyone used them before?
 
Yes! Used them in December and they were fantastic - fixed the broken points on the tree, narrowed and reflocked saddle. Would recommend and use them again with no qualms whatsoever. Very reasonably priced too. Very honest and upfront about what can be done and what is not worth doing.
 
Thanks that is really helpful to know. I was worried about ending up paying more than the saddle is worth to fix it, but if they are upfront then that will make it easier to decide what to do.
 
This is Mat Marlow. Used him years ago to replace saddle flaps & girth straps. His father ran Global saddle company in Walsall. He honest and totally trustworthy, and will do a great job.
 
Many people have reported problems on here (you can do a search) and on fb about made to measure saddles that don't fit and him not being interested in rectifying the situation. My feeling is that he makes good stuff but isn't a great fitter.
 
Oswestry Horse said:
Where has he been slated? I have only seen good reviews for Heritage Saddlery and The Saddle Hospital. Just curious as he did very good job for me
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On here and also FB. Someone who had a made to measure saddle from him that didn't fit, and he was very unhelpful, and then others who had also had problems came out of the woodwork. The post disappeared, and I have seen him get very nasty about negative reviews, rather than resolving them.
 
Hi all,

Irish-Only...

The question was asking about my service. You, to my knowledge, have never used my services in any way whatsoever so your comments are based on hearsay and FB comments. I have had no chance to answer any misgivings you may have, you’ve never asked me. So you have created a view, which you now deem to spread around, with only one side of a story. A Kangaroo Court, if you will. Not a very good basis to offer advice I’d suggest

Am I perfect? I am not
Do I make mistakes? Yes I do
Am I fair and honest? I think that 1000’s of my worldwide customers would say yes

Have you ever actually taken the time to Google around the World Wide Web? I have ZERO control over that, and I suggest, before you hang me, that you do so and then you may have a little more balanced view on myself, my companies, my products, service and the views of my many many happy customers, worldwide.
I don’t make those reviews and comments up, they are totally independent. Nor these.... [Content removed]

Heritage goes from strength to strength and is busier than ever because we offer very high quality, traditionally made, truly bespoke saddles at a great price. We are fast and fair and efficient, and if we were none of these things we would fail, just like many saddle companies have. My family have been in this trade for generations, and we have managed to stay around because we are good at what we do, and our customers are loyal and happy. Nobody knows more than us about this trade, saddle making and repair
The world is a big place and we have sent our saddlery and tack to a lot of it. FB and forums make up a tiny percentage of people’s views on all sorts of things. To base a view on one or two comments is a little narrow minded, unfair and biased, IMHO.

My customers know that they will always get my help, advice and support when they need it. If I can help I do. But If a customer make totally unreasonable demands, is unfair and will not listen to my advice, then just like any company you get the odd person feeling hard done by, and they are usually the ones shouting the most and trying to get their own way by causing trouble, mistruths and exaggerations


All the best, MM
 
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HERITAGE SADDLERY said:
Hi all,

Irish-Only...

The question was asking about my service. You, to my knowledge, have never used my services in any way whatsoever so your comments are based on hearsay and FB comments. I have had no chance to answer any misgivings you may have, you’ve never asked me. So you have created a view, which you now deem to spread around, with only one side of a story. A Kangaroo Court, if you will. Not a very good basis to offer advice I’d suggest

Am I perfect? I am not
Do I make mistakes? Yes I do
Am I fair and honest? I think that 1000’s of my worldwide customers would say yes

Have you ever actually taken the time to Google around the World Wide Web? I have ZERO control over that, and I suggest, before you hang me, that you do so and then you may have a little more balanced view on myself, my companies, my products, service and the views of my many many happy customers, worldwide.
I don’t make those reviews and comments up, they are totally independent. Nor these.... http://heritagesaddlery.co.uk/testimonials/

Heritage goes from strength to strength and is busier than ever because we offer very high quality, traditionally made, truly bespoke saddles at a great price. We are fast and fair and efficient, and if we were none of these things we would fail, just like many saddle companies have. My family have been in this trade for generations, and we have managed to stay around because we are good at what we do, and our customers are loyal and happy. Nobody knows more than us about this trade, saddle making and repair
The world is a big place and we have sent our saddlery and tack to a lot of it. FB and forums make up a tiny percentage of people’s views on all sorts of things. To base a view on one or two comments is a little narrow minded, unfair and biased, IMHO.

My customers know that they will always get my help, advice and support when they need it. If I can help I do. But If a customer make totally unreasonable demands, is unfair and will not listen to my advice, then just like any company you get the odd person feeling hard done by, and they are usually the ones shouting the most and trying to get their own way by causing trouble, mistruths and exaggerations


All the best, MM
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I almost contacted you a couple of weeks ago as I had a tricky fitting issue but the reviews on Facebook and on here etc stopped me. I'd love a made to measure saddle to suit me and the horse, but there was enough negative stuff I didnt bother and instead I have paid more for a second hand saddle than it would have cost me to get you to do a M2M one. I'm not sure these sorts of replies help
 
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I have always found Matt as a fellow Saddler to be friendly and professional. The saddles of his I have seen and worked on were correctly made and of very good quality.
When you are a professional in any trade you are in the public eye and do get slated no matter what you do or don't do, it comes with the territory as they say you can't please all the people all of the time and it's very true.
Oz
 
I have never read anyone have issue with the quality of matts leatherwork, only his fitting/M2M side and lack of assistance when there are problems, presumably because it is all the customers fault as the above post suggests but in which case there seems to be plenty of them at fault!
 
Quote "The question was asking about my service. You, to my knowledge, have never used my services in any way whatsoever so your comments are based on hearsay and FB comments. I have had no chance to answer any misgivings you may have, you’ve never asked me. So you have created a view, which you now deem to spread around, with only one side of a story. A Kangaroo Court, if you will. Not a very good basis to offer advice I’d suggest

Am I perfect? I am not
Do I make mistakes? Yes I do
Am I fair and honest? I think that 1000’s of my worldwide customers would say yes"

To your knowledge. Yes, I have bought from you. You also still have £200 pounds that I left as security. IF you had any scruples or desire to maintain a good reputation you would either have a) offered the money back or b) asked if I would like any other item of equipment to the value of the £200.

You did neither.

I found you intimidating and I am not easily bullied. Therefore, my opinion of you, as you can imagine, is pretty low.
 
What a shame Matt has chosen not to respond after accusing you of never using his services.

A succesful CCJ posted about today on FB.
 
ester said:
A succesful CCJ posted about today on FB.
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Obtained by the exact person that Matt PMed me to say was running a hate campaign against him with no basis. She posted lots of evidence including screenshots of email and texts. The way he dealt with that customer was appalling.

I wouldn't touch a Heritage saddle with someone elses barge pole now
 
Hi all, I am the lady who has successfully taken Matt to court for failing to refund me on a saddle that he measured up himself and that arrived not fitting at all. He has made my life a living hell with his attempts at gaslighting and bullying me. He still has not yet refunded me a penny of what he owes me, so I am still without a nice saddle to compete in. He can pm people via here all he likes saying I've been running a hate campaign against him, but the county court does not lie. Matt has nobody but himself to blame for everything that has happened. If anyone doubts me, feel free to pm me and I will gladly send you a copy of the judgement. Horse&Hound have been in touch and are going to run the story, or you can find me on Facebook for the fully detailed story including screenshots of emails and texts and other victims statements.

To the OP, I strongly suggest you go to a society of master saddler qualified and registered fitter/maker for the work you need doing.
 
HP thanks for posting, I am so sorry you have had to go through that and you definitely aren't the only one :(. Can you send enforcement in for debt collection if it goes unpaid?
 
ester said:
HP thanks for posting, I am so sorry you have had to go through that and you definitely aren't the only one :(. Can you send enforcement in for debt collection if it goes unpaid?
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There's too many for comfort, all with the exact same experience!

Yes and I fully intend to.
 
Honeypops said:
There's too many for comfort, all with the exact same experience!

Yes and I fully intend to.
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Send the bailiffs in if he doesnt pay up! Its all well and good turning out reasonable quality saddles but its no use to anyone if they dont fit. The more time goes on, the more I realise that most saddles arent fit to be on a horses back :(
 
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