Buyer beware!! eBay!!

K

Kelly1982

Well-Known Member
Joined
2 January 2005
Messages
3,660
Location
Kent
Visit site
Am I in the wrong or is this false advertising??

I ordered some ariat bromonts off of eBay from a company called chelford farm supplies. They were advertised as a 'wide' fitting. I had been searching for a wide for a while as the 'full' fit was a bit of a squeeze. I had tried the 'wide' on in my local tack shop and they fitted lovely.

Anyway boots arrived and they were not a wide at all, they were the full fit. I rang the company and they said that ariat are an American company who sometimes refer to their boots as a 'full' fit and even though it says full on the box, they are actually 'wide'. I argued this as ariat do make a 'wide' fit so this is what I assumed I was getting. After many emails they agreed to refund me the boots but are refusing to refund the £25 postage I have just paid out to send boots back.

Now if I had ordered them in error I would take the postage on the chin and use it as a learning curve that I should read things better but both the advert and the invoice stated the boots were wide so surely this is not my fault and I should be entitled to a full refund???

I know it's only £25 but its money down the drain for boots I wouldn't of ordered if they were advertised as full. Grrrrrr!!!
 
I thought they were liable for return postage if there was a problem with it. Difficult though as they've refunded so don't know if eBay will step in. £ 25 is heck of a postage cost though! Was it a courier?
 
Last edited:
So you tried them on in your local tack shop then bought them off EBay? I bet your local tack shop is having a laugh!

Sorry to be unsympathetic but...
 
if it says in their terms and conditions, thats not a lot u can do. i got caught up a few times but its just one of those things on ebay and the internet in general...
:)
 
I paid £6 for them to get to me and then £18.50 to send them back.

I just looked on trading standards and its says that products should be advertised as per the packaging which the boots were quite clearly not!!!

I'm just peed off coz its not my error, it's theirs and now I'm out of pocket because of it
 
Slightly foxed I spend enough money in my local tack shop so excuse me for trying so save myself a few extra pounds!! I made sure I tried them on so I didn't order the wrong size!! So sue me!!! If someone offered you the same product for £70 cheaper I think I know what one you would pick!! If you haven't got anything useful to say then go bore someone else!!
 
I don't know a lot about consumer rights, but surely if you buy an item which says "Wide" and when they come they are NOT that stated size, you are entitled to a refund??? The goods are "not as described" surely??? and/or "not fit for purpose" as they are the wrong size and therefore not usable by you??

Did you pay by pay-pal? Or credit card? Because if you did, you should have good consumer protection.

If the company are messing you around, I'd be inclined to use the "open a dispute" button on E-bay. I used it when I had a problem with a seller and felt e-bay were very fair.

To me, "Wide" and "Full" sizes are completely different things and the company are taking the Pee IMO.

I'd open a dispute on e-bay if they continue to be difficult.
 
If you bought them at fixed price, not auction, then because they are a business, the European Distance Selling Directive allows you to return them for ANY reason, like 'I just changed my mind'
 
Last edited:
Kelly1982 said:
Slightly foxed I spend enough money in my local tack shop so excuse me for trying so save myself a few extra pounds!! I made sure I tried them on so I didn't order the wrong size!! So sue me!!! If someone offered you the same product for £70 cheaper I think I know what one you would pick!! If you haven't got anything useful to say then go bore someone else!!
Click to expand...

I do this too, try on local and see if I can get cheaper online, most of the time I can because where I live there is only one tack shop, so you aren't alone!

My friend had some Ariat's on and she had chunky calves like mine so I tried hers on and they fit and took a photograph of the label on the inside and off I popped to my tack shop to buy a pair. They had both "full" and "wide" ones but one didn't fit (can't remember which it was) and the other type they didn't have in my size. When I looked online it was REALLY difficult to find the actual ones that I knew would fit. I've had to order in mine to ensure I know they fit.
 
Thanks for your replies and links everyone. Its all very helpful!! I'm on my phone at the moment so when I get in im going to look into this properly and open an eBay dispute.

The boots were buy it now so not in auction. Also the seller said that they would pay my money back into my PayPal account and I would get it instantly as i need the boots for Sunday but I have just rung PayPal and they have confirmed I won't receive my refund for 5-7 working days!! So there goes my new boots for Sunday!!
 
You must log in or register to reply here.
Top