Box_Of_Frogs
Well-Known Member
Say you took on a new pony and sent the passport off to the PIO and they told you 2 weeks for it to come back. Say your new pony needed her 2nd flu/tet in a very time-critical period and you had already made the appointment with the vet. Say the passport hadn't been received back after over 3 weeks and the vet visit was due in a few days time and you were worried about having the passport back in time. Say you rang the PIO and they said "Oh yes, the paperwork is now done and the passport will be going out tomorrow (a Friday)." Say you asked really politely that it be sent 1st class and before the last post on the Friday. Say they said yes, no problem. Say Saturday morning arrived and the passport wasn't in the post as you had hoped. Say you waited for the postman til 1pm on the Monday - vet due in the afternoon - and the passport STILL wasn't delivered. Say you waited in until the same time the next day because your YO had just rung to say your new rescued pony had a massively swollen eye and would probably need the vet. Say when the poxy postman finally arrived the passport STILL wasn't delivered and so you rang the PIO. Say you asked for the passport dept and the woman said oh I can help you. Say you told her the problem and she said oh I can't help you. You need another lady and she's off sick. Say you said, well can't you just look it up in the system and tell me it has DEFINITELY gone out. Say she said oh we don't keep records like that. Say you said to her, what! Even though passports are legal documents, the absence of which could lead to the owner incurring a £5,000 fine? Say she said oh I'll send the other woman an e-mail. Say you said, I thought you said she was off sick. Say the bloody woman says, yes, she is off sick. Say you said well what's the point of e-mailing her because I need to know NOW where my bloody passport is? Say you said, I sent it recorded delivery to exactly avoid this sort of cock up and if the passport was lost how would I have a record of everything up to that moment. Say she said oh we keep photocopies of the entire passport. Say you said oh you keep copies of the passport but no record of them being mailed out? Say you lost your rag at this point and said: Look, you made a promise that you patently failed to keep. This could mean I get fined £5,000 and/or my pony can't be treated. I have to go now because the vets are coming to see my pony though it's a moot point if they can treat her since YOU seem to have lost my passport, though you had it last Thursday. This is what I want you to do: by the close of business this afternoon, please ring my landline and leave a message explaining the status and whereabouts of my passport. Say you got home after 6pm, following an emergency vet visit (ned ok and illegally treated) and there was a voice message on your phone from what sounded like the "Team Manager" of the PIO saying "With reference to your conversation with Advisor this afternoon, please ring me".
What would YOU do? I want to have my passport dealt with by a firm that understand the most basic concepts of customer care and the legal implications of their role. Can I change PIOs???
What would YOU do? I want to have my passport dealt with by a firm that understand the most basic concepts of customer care and the legal implications of their role. Can I change PIOs???