Amaretto
Well-Known Member
Advice please.
I ordered a pair of made to measure boots in early March last year. A present to myself after a good result at the winter regionals. Paid £570.
So....the zips on said boots were faulty and failed on three occasions on the left boot when trying them on at the shop on collection. Six weeks each time to get the zip replaced. The right boot fitted perfectly, so I took this home.
On the third zip failure on the left boot, I took it home, as it was no use to the shop as it was made to measure to me. Decision was made to re-make the left boot, which again added to timescales.
Whilst waiting for the new left boot, I tried right boot on to show a friend at home and that zip then also failed, despite trying on the same boot on numerous occasions!
Reported this and had to arrange for a complete refit. Difficult with my work hours, the shop not being mega local and the rep travelling all over to sort a mutually suitable time. Got re-measured and measurements were smaller than the original measurements, so nothing to do with the original boots being too small.
Nearly fourteen months after the original fitting, my new boots are ready for collection next week.
The shop works in partnership with the manufacturers and had to send the boots away each time. They have tried their best to keep me updated but I have had no correspondence from the manufacturer direct. Everyone who has dealt with me directly has been lovely and equally exasperated.
Today, I have been offered 20% off the full price from the maunfacturer, which brings a £570 pair of boots to £456. However, the £570 has been held in their account for 14 months, so I think I should be owed interest. I also think the 20% could be bettered? Or am I being greedy?
I could have cancelled the order and gone all out over social media regarding the zip quality of a well know brand, worn by many professionals but I haven't. I have since heard that others have reported zip issues.
It would have been wonderful to wear them at Nationals last year, Home International and the recent Winters.
Could anyone help me set the precedent for situations like this, if you've experienced similar and details of the compensation you accepted?
Please don't tell me I should have cancelled order, not helpful at this late stage! Just could do with guidance on the situation as it stands. Thanks...
I ordered a pair of made to measure boots in early March last year. A present to myself after a good result at the winter regionals. Paid £570.
So....the zips on said boots were faulty and failed on three occasions on the left boot when trying them on at the shop on collection. Six weeks each time to get the zip replaced. The right boot fitted perfectly, so I took this home.
On the third zip failure on the left boot, I took it home, as it was no use to the shop as it was made to measure to me. Decision was made to re-make the left boot, which again added to timescales.
Whilst waiting for the new left boot, I tried right boot on to show a friend at home and that zip then also failed, despite trying on the same boot on numerous occasions!
Reported this and had to arrange for a complete refit. Difficult with my work hours, the shop not being mega local and the rep travelling all over to sort a mutually suitable time. Got re-measured and measurements were smaller than the original measurements, so nothing to do with the original boots being too small.
Nearly fourteen months after the original fitting, my new boots are ready for collection next week.
The shop works in partnership with the manufacturers and had to send the boots away each time. They have tried their best to keep me updated but I have had no correspondence from the manufacturer direct. Everyone who has dealt with me directly has been lovely and equally exasperated.
Today, I have been offered 20% off the full price from the maunfacturer, which brings a £570 pair of boots to £456. However, the £570 has been held in their account for 14 months, so I think I should be owed interest. I also think the 20% could be bettered? Or am I being greedy?
I could have cancelled the order and gone all out over social media regarding the zip quality of a well know brand, worn by many professionals but I haven't. I have since heard that others have reported zip issues.
It would have been wonderful to wear them at Nationals last year, Home International and the recent Winters.
Could anyone help me set the precedent for situations like this, if you've experienced similar and details of the compensation you accepted?
Please don't tell me I should have cancelled order, not helpful at this late stage! Just could do with guidance on the situation as it stands. Thanks...