popsicle
Well-Known Member
I wonder if anyone can help me.
Have ordered some Adequan from the vets. The last time they sent some it came the next day and the vet said to keep it in the fridge.
Now this last batch was lost for 2 weeks in the post, so when it finally arrived I refused it, due to the concern over refrigeration. Someone from the vets is calling me back tomorrow to discuss what to do about it. I have already received an invoice for almost £400 for it. So really just to be prepared for the conversation, I need to know if it really is that important to be kept refrigerated, also I still need some, so how do i know they wont just send me the same batch back again? Surely they wont want to lose all that money either. The Post Office said there was no mention of keeping refrigerated on the box. Suggestions please. Thank you in anticipation
Have ordered some Adequan from the vets. The last time they sent some it came the next day and the vet said to keep it in the fridge.
Now this last batch was lost for 2 weeks in the post, so when it finally arrived I refused it, due to the concern over refrigeration. Someone from the vets is calling me back tomorrow to discuss what to do about it. I have already received an invoice for almost £400 for it. So really just to be prepared for the conversation, I need to know if it really is that important to be kept refrigerated, also I still need some, so how do i know they wont just send me the same batch back again? Surely they wont want to lose all that money either. The Post Office said there was no mention of keeping refrigerated on the box. Suggestions please. Thank you in anticipation
Last edited: