Ebay question/slight rant - long, sorry!

ecrozier

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20 October 2006
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Just wanted to bounce this off you guys before I take any further action - am I being unreasonable?
OH's mare broke her bridle a couple of weeks ago - I was considering going to a show on the following sunday, and had been planning to get a more suitable bridle for Hunter classes anyway, so seemed a good excuse. Had a browse on ebay, found a hunter bridle the right size, auction finished on the Wednesday. I sent seller a message saying was there any chance that I could do a buy it now, she said no, too late.
So I said if I win it, is there any chance I could get it sent next day delivery, and that I was happy to pay any additional costs incurred. She replied that that was absolutely fine, and it would be an additional £4 (already £4 postage for a bridle, not bit, no reins). So I replied to that and said that was fine as long as she could guarantee to send it out to me on the thursday, so I could get it by Saturday(it was easter week, so Good Friday). Again, she said no problem. So I enter the show (£20 for 2 classes)
Wednesday comes, I win the bridle, pay immediately and again, send message to confirm that she will send out the following day.
Again, she says that is fine, and that it will need signing for on the Saturday.
Saturday comes, I stay in all morning. Nothing. Send message querying where it is?
Get a reply sat pm, saying she forgot it was Good Friday, hasn't sent it yet. I send rather grumpy message saying I've lost £20, stayed in all morning, and paid extra postage. She apologises and says she will refund extra postage.
Bridle eventually turns up, its fine, but not what I'd call VGC as described. But I only paid £15, so not quibbling about that.
However, no sign of refund, and she is not answering messages. Sent 2 now saying where is refund but not a reply.
What should I do? Just forget it? Know it is only £4 but its the principle really, as I actually lost £24 with the entries. Leave neg feedback? But then she will leave me the same and I don't want that! Can I persue somehow thru ebay?
Do you guys think I am just being petty??
shocked.gif
 
Leave negative feedback - but clearly stating it is to do with communications and postage probs not state of bridle.

That's all you can do really.....

Bummer
 
How do I do that? Sorry, but iseless with anything more technical than straight forward transactions.
Thanks for replies, it is frustrating really. Just don't want her to leave neg feedback for me! But she has been truely useless in communications.
 
I would email her asking for the return of the extra £4 other wise you would pursue this via ebay, (you must have a copy of the original ebay listing for postage.) Also say you will leave negative feed back if the postage is not refunded! NO ONE WANTS NEG FEEDBACK not even her....
Good luck, I'd be well pissed off, but hey its spring time you have lots of shows to go to....
 
Sent email saying almost exactly that yesterday. Got all the messages between us in my ebay inbox, so thats fine. Sent message 3 days ago and yesterday, so maybe will do final warning tomorrow saying will leave neg feedback if I don't hear from her by monday? Does that sound fair?
 
You need to be careful as you are not allowed to threaten negative feedback if you are trying to get your own way, no matter how bad the situation. They will be able to tell ebay that they were threatened with negative feedback and will have it removed and you could be "told off" by ebay!

To get the phone number do the following:

1. click on "site map" at the top of your ebay screen
2. go to the right hand column headed "connect" and click on "find a member"
3. go to the left hand column and click on "find contact information" and complete this with the reference number of the item you purchased
 
Great, thanks! Done that, and they send a copy to her as well, so will see if that encourages her to do anything about it - will send ANOTHER message and then call if I still get no reply.
Thanks for help!
grin.gif
 
go into your ebay account and go to dispute console and open a disput based on goods not as described and email them your emails to and from her aboput postage.
Ebay where very good when I had a similar expereince
pm me for more detials should you need them!
 
Oh fab, thanks, will try that if she doesn't get back to me in next 24 hours or so - sent email to her yahoo address now, also got her phone number, but will give her 24 hours incase she doen't get online til the evenings.
Thanks for help, may PM if I need assistance!!
smile.gif
 
It kind of was arranged through ebay though, you can still see my question and her answer on the item listing re next day delivery, and all messages subsequently were through ebay? Or does that not count as being ebay?
 
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