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dwi

dwi

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I bought a new saddle off ebay at the end of September from an ebay shop. It was advertised as a "quality" item and I paid a reasonably substantial amount of money for it.

Tonight as I went to run up the stirrups the stirrup leather fell off because the bar that it rests on had gone round to a funny angle. Futher investigation showed that the stirrup bar is held on by a leather strap which has almost completely torn through, causing the bar to come round dangle on the small thread that was left of the leather strap.

I emailed the seller to ask that they replaced the saddle or covered the costs of the repair. I got a really breezy reply which said sorry, nothing I can do as you've had the saddle for a few months.

What would you do? I'm fairly sure my local saddler can fit a new strap for the stirrup bar to hang from so that I can go back to riding in my lovely comfy saddle but thats not the point. I feel that the seller has sold something which was not fit for the purpose for which it was sold and should accept responsibility for selling shoddy goods. If it was a private seller then I would cut my losses but this person sells hundreds of items of ebay.

I've sent a shirty email back in response to her breezy reply saying that its really not good enough for a saddle to last under three months.
 
They didn't say what sort of 'quality'
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Anyway, if the seller is a business seller then you are coverd by the same rights as if you bought from any mail order company. If the fault was due to shoddy workmanship and the item not being fit for its intended purpose then you should get your money back. If you paid via PayPal you will have more rights... could you do a chargeback?

Contact trading standards ASAP!
 
did you leave her feedback? if you did i would reply to that feedback you left for her and say something like, nice saddle shame it only lasted 3 months before it fell apart?.
and report it to ebay..
 
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They didn't say what sort of 'quality'
shocked.gif


[/ QUOTE ]
It always annoys me when retailers advertise "quality" products. Is that good, bad, or just indifferent quality?
 
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Report her to Reading Standards.

[/ QUOTE ]

Whoopsie!!
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I meant Trading Standards!!
 
You can open a dispute against the seller with e-bay/paypal as 'item not as described'.

Funds that total the amount of your saddle will be kept on hold in the sellers account and e-bay will look into it.
You as the buyer and the seller will both have the opportunity to give your side of the dispute, finally e-bay will make the decision.

If you win the dispute, the seller will be obliged to take the saddle back and offer a refund, or maybe a partial refund if you can have the repair carried out yourself.
 
I agree with Blueberry open a 'not as described' dispute with the seller. If you paid by Paypal open the dispute through them. It is easy to do & go for your entire money back plus postage. 99% of the time Paypal always come down on the side of the buyer. Keep the dispute open until you actually receive a refund, if you accept promises & stop the dispute prior to receiving payment you csnnot reopen the dispute. You will be required to return the saddle to the seller 'by recordable means' i.e. recorded signed for delivery. That way Paypal can track what's happening.

If you paid by cheque or some other method then you will need to open up a dispute with Ebay.....& they are a waste of time.

Good Luck
 
I think you only have 45 days to open a dispute with PayPal. Was the purchase funded through your credit card or bank account? If credit card you might have some chance of doing a chargeback through them. I'd speak to trading standards as well though. Aslo was the saddle new or new to you?
 
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