ECW delivery times

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chaps89

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Has anyone had any problems with Equestrian Clearance lately, or more specifically their deliveries?

I ordered on Thursday last week- it took them till Monday to e-mail to say an item was out of stock & would I like an alternative, sorted that out and was promised it would be dispatched asap- which to me would suggest Monday or Tuesday.
I then e-mailed on Wednesday to say it was urgent (need part of the order- vetwrap- for an ongoing injury) and again was told it was going out asap and once it had gone I would get an email with tracking details.
Now Friday morning and still nothing! I don't want to harrass them (I work in mail order so know how irritating it is) but am getting somewhat frustrated! Previous orders have arrived within 2 days, no problem.
 

I don't use them anymore as I found it would take 2 days before I even got an email confirming my order and then another couple of days for delivery.

I now use a company called Speedgate and I cannot fault them. If you order before 2 and it is in stock it comes the very next day! I ordered a rug yesterday afternoon and received it at 8pm this morning! Delivery is only £5.99 and fre on orders over £60. They also price match if you can provide proof. They are outstanding on customer service too. I ordered a rug before christmas and received a call the same day to let me know it was out of stock. They only take money on despatch of items aswell which is great. Cannot recommend them enough
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Always found them quite quick and get automatic confirmation emails immediately.
I ordered a rug on boxing day so the first working day would have been Tues 29th, it arrived on Thurs.
 
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