Equestrian clearence returns

[air78]

Has anyone had to return stuff to them before? what are they like to deal with? want to order some rugs, but not sure of the size.
Thanks

 

[cellie]

Brilliant no problem.Just sent a pair of over trousers back the zip broke and they just sent a new pair.I use them all the time.

 

[H's mum]

They were brilliant with me when I bid for a saddle on ebay from them - it wasn't right and didn't fit properly - they had no hesitation in exchanging it for me!
I've always found them really nice and helpful!

Kate x

 

[cellie]

Your boy looks about the same as my tb is he 16 h .I order 6 6 because mine is long in the body.

 

[air78]

Ok, thanks everyone. I'll 'checkout' now

 

[Apalacia01]

Always great - one of the best horse stuff companies that I have dealt with, and you can get through to people who are knowledgeable.....also once in a while do a good swap your old saddle for one of the Bates Cair saddles. I think normally 200 quid for most leather saddles...I was really irritated as I missed it!!

 

[wonkey_donkey]

The are excellent BUT it is quite expensive to return rugs by post and they will charge you again for P&P when they send you the new size so better to be sure what you want before ordering.

 

[jacksmum]

I have just sent some items back, one of which was because they sent the wrong thing, over a week on and i stil haven't had a refund

They confirmed they had received them back but i'm still chasing for my money. I have to say this is the first time i've ever had a problem with them so hopefully this is a one off.

 

[lachlanandmarcus]

Theyve been good when I needed to return, v helpful and quick. I think its fair you have to cover the costs, after all not their fault if wrong size, as long as they described it ok