Equine Affairs Online Entries

[sillygillyhorse]

I used this service earlier today to enter the combined training at my local venue. The system says it processed my entry and I should receive an email confirming shortly. Anyone used this system and know when I can expect the email? Am going on holiday tomorrow and could do with knowing before I go that my entry has been accepted!

 

[Madam_max]

I used it and didn't get an e-mail. I e-mailed the venue and they had got my entries though and taken payment

 

[sillygillyhorse]

Thank you will call the venue later and check.

 

[EquineAffairs]

Hi there,

Equine Affairs Team here, just to help - a few pointers about the Equine Affairs Online Entries Shopping Basket. All entry money for online entries goes direct to the venues/secretaries bank account, we dont touch it, we insist on this for the security of your money and the venues entries.

Equine Affairs provide the shopping basket and Protx is the Payment Service Provider that carries out the transaction securely for you and the venue. The email confirmations are sent directly to the rider, to the venue, a backup to Protx and also a backup to Equine Affairs for ultimate security. If you do not receive your entry confirmation straight away please feel free to call us or the venue to confirm. We are happy to be used if you cannot get hold of the venue, our office number is 08712 303649 or on call mobile 07798 626075 (24x7).

We are here to make sure your entries are as smooth as possible and we can always send you out a copy or confirm any entry for you as a backup.

Many thanks

Equine Affairs Team