Do you mean Equestrian Direct? I know they've changed underwriters recently but I've only ever had top notch service from them in 2 separate tragedies. And when I was struggling with Angel's acute photosensitivity a member of staff there sent me photos of her own home made total face mask.
I have two claims with them at the mo one since april the other june have had several payments on the april one (its an onging one) and sitll nothing on the June one (death of horse) been nagging them telling me it is iminatnt??? and not had a payment for the april since beg of aug so they are being very very slow!!!!! make sure youy are ringing the right number as they did change it go to website