henmother
Well-Known Member
Wondering if I've been exceptionally unlucky or if this is normal when something is cancelled ?
Entered an event on 1/11 which was due to take place on the 2/12, event cancelled due to a strangles outbreak . Apparently info posted on organisers personal web page . I found out as I'd contacted via email to request my time slot . Event rearranged for 17/2 . Refund offered but as I wanted to attend , said organiser could keep money for rescheduled date .
5/2 , contacted organiser to ask if an hour slot became available , I'd like to book , rather than the 30mins I had already paid for. Told it may not go ahead due to lack of interest .
Day of event , didn't hear a dicky bird so assumed cancelled and emailed my bank details to organiser for refund . No reply , no response , nothing . Decided to give it a week , maybe they were busy . Organiser totally ghosted me . Left with no option but to go through Equo events . This was 1/3 , person said they'd get in touch with organiser . No further response . Contacted person at Equo events again 12/3, this time she asked me to forward a copy of the invoice which I did . Maybe should have done that the first time , or have been asked for it ?
I didn't think I'd ever have to chase an organiser for a refund , or chase Equo events to chase the organiser ! Probably the most annoying part is that the refund will be sent in 5-10 days . In this day and age , 5-10 days isn't really acceptable . This is the first time I've had issues , but it has been quite the palaver and not at all what I would have expected . Or am I expecting too much ? I know events get cancelled , and that it's often out of people's control but at least refund the cost ! I hope nobody else has had such a negative experience .
Entered an event on 1/11 which was due to take place on the 2/12, event cancelled due to a strangles outbreak . Apparently info posted on organisers personal web page . I found out as I'd contacted via email to request my time slot . Event rearranged for 17/2 . Refund offered but as I wanted to attend , said organiser could keep money for rescheduled date .
5/2 , contacted organiser to ask if an hour slot became available , I'd like to book , rather than the 30mins I had already paid for. Told it may not go ahead due to lack of interest .
Day of event , didn't hear a dicky bird so assumed cancelled and emailed my bank details to organiser for refund . No reply , no response , nothing . Decided to give it a week , maybe they were busy . Organiser totally ghosted me . Left with no option but to go through Equo events . This was 1/3 , person said they'd get in touch with organiser . No further response . Contacted person at Equo events again 12/3, this time she asked me to forward a copy of the invoice which I did . Maybe should have done that the first time , or have been asked for it ?
I didn't think I'd ever have to chase an organiser for a refund , or chase Equo events to chase the organiser ! Probably the most annoying part is that the refund will be sent in 5-10 days . In this day and age , 5-10 days isn't really acceptable . This is the first time I've had issues , but it has been quite the palaver and not at all what I would have expected . Or am I expecting too much ? I know events get cancelled , and that it's often out of people's control but at least refund the cost ! I hope nobody else has had such a negative experience .
