Finally, some great customer service!

Sleipnir

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Joined
28 April 2013
Messages
667
So I was searching for an inexpensive anatomical bridle for my youngster and specifically wanted the noseband not to have a flash strap (he doesn't deserve fancy yet :D). Found one I liked on Hooks Equestrian - with a removable flash strap loop - and placed my order. It came in less than a week and I was excited to try it out, when I discovered that the loop is actually sewn tightly to the noseband and not removable. I immediately contacted the company and sent them pictures to prove my case, expecting to be asked to do a return. However, they replied in less than a day and informed that they've sent me a new bridle, no questions asked, and I can keep the first one - which is a perfectly fine bridle, just not exactly what I was looking for! Super impressed with their customer service and expecting my new bridle arriving any day now - this will be my very first havana bridle after years of black tack only. :D
 

Sleipnir

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Joined
28 April 2013
Messages
667
*off to Google Hooks Equestrian*
They're a Swedish/Norvegian/Finnish based company and, to be honest, I'm not very sure what are their delivery rates to the UK, as I am currently not there, but I've ordered from them several times and been positively impressed about the price/quality ratio. Just didn't expect that they will basically give me a bridle for free for what is actually a minor design flaw! :)
 

J&S

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Joined
17 June 2012
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1,930
Good customer service is a thing of the past, so very good to hear of this. It is the kind of "advertising" that will not do them any harm.
 

xDundryx

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Joined
10 January 2013
Messages
317
They're a Swedish/Norvegian/Finnish based company and, to be honest, I'm not very sure what are their delivery rates to the UK, as I am currently not there, but I've ordered from them several times and been positively impressed about the price/quality ratio. Just didn't expect that they will basically give me a bridle for free for what is actually a minor design flaw! :)
I had a nosey, lovely stuff!
 

Annagain

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Joined
10 December 2008
Messages
13,718
That's good.

I'm curious as to why you consider a flash 'fancy'? I wouldn't say they are considered that in the UK. I'd say most people consider them either a useful tool or a necessary evil or believe they're to be avoided at all costs (I'm in the latter camp) but never 'fancy' so wondered if it was a cultural thing? Are they considered a fashion accessory or a sign of an educated horse where you are?
 

Sleipnir

Well-Known Member
Joined
28 April 2013
Messages
667
That's good.

I'm curious as to why you consider a flash 'fancy'? I wouldn't say they are considered that in the UK. I'd say most people consider them either a useful tool or a necessary evil or believe they're to be avoided at all costs (I'm in the latter camp) but never 'fancy' so wondered if it was a cultural thing? Are they considered a fashion accessory or a sign of an educated horse where you are?
Ah, no, I guess I didn't phrase that well - I don't consider a flash fancy (loathe the look of them, actually!). Just was looking for an inexpensive bridle, as my 3yo doesn't deserve an expensive yet, but also wanted it to be anatomical and without a flash. :)
 
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