- 28 April 2013
So I was searching for an inexpensive anatomical bridle for my youngster and specifically wanted the noseband not to have a flash strap (he doesn't deserve fancy yet ). Found one I liked on Hooks Equestrian - with a removable flash strap loop - and placed my order. It came in less than a week and I was excited to try it out, when I discovered that the loop is actually sewn tightly to the noseband and not removable. I immediately contacted the company and sent them pictures to prove my case, expecting to be asked to do a return. However, they replied in less than a day and informed that they've sent me a new bridle, no questions asked, and I can keep the first one - which is a perfectly fine bridle, just not exactly what I was looking for! Super impressed with their customer service and expecting my new bridle arriving any day now - this will be my very first havana bridle after years of black tack only.