Flippin' Derby House

[kal40]

My sister is not tech savvy and when it comes to ordering stuff online, I usually do it. Bless her, back in October she was all proud of herself when she told me that she had ordered something online for her daughters birthday from Derby House.

Bet you are groaning too. I laughed and said that no way would her daughters gift arrive in time for her November birthday.

Fast forward to last Saturday. Several phone calls, several broken promises no item and finally a cancelled order. I found a very similar item on the Rideaway site and quite simply one phone call and the order arrived yesterday. Fab service.

My question is, how does this company survive and how do those telesales operatives just fob people off day after day.

Of course my sister won't be ordering from DH again.

 

[Toby_Zaphod]

QUOTE "My question is, how does this company survive and how do those telesales operatives just fob people off day after day".

It's an acquired art, when you've done it for as lobg as Derby House have been doing it for it comes natural!!!

 

[lula]

actually i was pretty surpried, having been one of Derby House's staunchest critics in the past having had umpteen problems with umpteen orders this year i decided to give them one last chance and ordered a rug from them last week.

To my amazement, it arrived 4 days later. My jaw hit the floor when the postman delivered it. Turns out it is christmas after all!

tbf, i was impressed and hope they have maybe learned from past mistakes.

Then again,. i could have just been lucky but like to give benefit of the doubt.

 

[TPO]

They don't survive; they've gone into administration...

I've nearly always received what I've ordered eventually but they are not a good company to deal with.

I had a slight panic as I only found out about the administration last week after ordering over £60 worth of goods from them but thankfully it arrived.

I think the facebook announcement said that they would honour all orders already placed.

 

[EmmyMD]

I never understand why people who know full well teir delivery is **** still use them?! I stopped using them after one order took weeks and weeks and weeks to arrive.

 

[kal40]

I never understand why people who know full well teir delivery is **** still use them?! I stopped using them after one order took weeks and weeks and weeks to arrive.

I didn't. In my op I mentioned that my sister hadn't heard about their rubbish service which was why she ordered.

I asked the sales person if they had gone into administration and she said they hadn't and it was just a rumour. Not sure if she was fibbing or had no clue.