Follow up from my rant the other day

[Nic]

Well, extremely clear email sent to HO of said saddlery & the outcome is that my replacement bit is on it's way. No apology from that branch though & customer services admitted that Asst Manager was in the wrong.

Not overly impressed, they did the bare minimum to avoid Trading Standards and nothing more.

Ah well at least I was bitless for 6 days and not 30.

But still won't be using them again.

 

[TheBlackMoth]

Good for you! If we stand up for ourselves perhaps we can improve poor customer service!

 

[RLF]

Im shocked they havent sent you vouchers or something as an apology, i certainly wouldnt spend one more penny there.