Global Herbs

L

Loopypony

Well-Known Member
Joined
13 July 2010
Messages
228
Visit site
I emailed Global Herbs over the weekend in the hope of a polite, helpful response and was greeted this morning with quite a rude reply if i'm honest. I replied back politely asking for more clarification and all I got was 'OK'...
Going to give them a ring now and see if I can actually get to speak to a considerably more helpful person!

Anyone else had any problems with them and their helpline? I'm a bit shocked to be honest, always spoken to members of staff at shows etc who have been more than helpful.
 
Loopypony said:
I emailed Global Herbs over the weekend in the hope of a polite, helpful response and was greeted this morning with quite a rude reply if i'm honest. I replied back politely asking for more clarification and all I got was 'OK'...
Going to give them a ring now and see if I can actually get to speak to a considerably more helpful person!

Anyone else had any problems with them and their helpline? I'm a bit shocked to be honest, always spoken to members of staff at shows etc who have been more than helpful.
Click to expand...

I went to their spot at YHL last year looking for help and inspiration, and the lady was so abrupt and unhelpful I decided there and then I would never spend any of my hard earned cash on them!
 
Funnily enough I went for a job interview there back in the summer, I think it went well etc but you can never tell! They never ever bothered to let me know either way which I thought was pretty rude! Never really had many dealings with them other than that though so can't really comment!
 
I try to use Hilton Herbs, they are always extremely helpful and I prefer the products, they are labelled so you know what is in them, unlike G H which could contain anything.
 
I've politely emailed them in the past and received no reply, then a reply a few months later apologising for not replying earlier....but with none of the information I had asked for. I replied explaining this and received an odd response.

Very strange people!
 
Loopypony said:
I emailed Global Herbs over the weekend in the hope of a polite, helpful response and was greeted this morning with quite a rude reply if i'm honest. I replied back politely asking for more clarification and all I got was 'OK'...
Going to give them a ring now and see if I can actually get to speak to a considerably more helpful person!

Anyone else had any problems with them and their helpline? I'm a bit shocked to be honest, always spoken to members of staff at shows etc who have been more than helpful.
Click to expand...

A friend of mine used to work there, for a short period, but from what she said, I'm not at all surprised. I don't use their products.
 
How strange!! Whenever I've spoken to them (via email, stands at horsey events and over the phone) they've been incredibly helpful and polite, the lady I spoke to on the phone was actually chatting away to me like we were old friends, she was lovely! How odd, hope you get a more helpful response when you ring their helpline x
 
I've only ever spoken to people on the phone and they've always been more than helpful.
I have to ring them today actually as my horse wont eat the MUD-X and I wondered if they would swap it for something else!
 
starryeyed said:
How strange!! Whenever I've spoken to them (via email, stands at horsey events and over the phone) they've been incredibly helpful and polite, the lady I spoke to on the phone was actually chatting away to me like we were old friends, she was lovely! How odd, hope you get a more helpful response when you ring their helpline x
Click to expand...

I use Sarc-X and have never had a bad experience on the phone. I can understand how off putting a rude response is though.
 
starryeyed said:
How strange!! Whenever I've spoken to them (via email, stands at horsey events and over the phone) they've been incredibly helpful and polite, the lady I spoke to on the phone was actually chatting away to me like we were old friends, she was lovely! How odd, hope you get a more helpful response when you ring their helpline x
Click to expand...

This.

Added that I rate their products highly - scratch really has transformed summers for my pony.

As for feeding, for us marmite sandwiches are the aster to all feeding problems :D
 
be positive said:
I try to use Hilton Herbs, they are always extremely helpful and I prefer the products, they are labelled so you know what is in them, unlike G H which could contain anything.
Click to expand...

I agree, Hilton Herbs has always worked for me, and very helpful, polite customer service :)
 
I had a poor response from their email once, but their phone response and their products are fantastic, highly recommend ther products actually.
 
Shame they are rude but their products are excellent - Sarc X and Restore got rid of my horses sarcoids, so I think I would put up with the rudeness and get the product!
 
Hello to everybody, I read many messages on Global Herbs, I am professional rider, and I studied University in Equine health. I was able to see in past, many products were made in laboratory very chemical and bad for the health of horses. I am very happy that Global Herbs exists, I use many of their products for a very long time, about 4 years, and I am very satisfied with the results on my horses, and the persons who work on it are always very pleasant and helpful.:):):):)
 
sam72431 said:
Funnily enough I went for a job interview there back in the summer, I think it went well etc but you can never tell! They never ever bothered to let me know either way which I thought was pretty rude! Never really had many dealings with them other than that though so can't really comment!
Click to expand...

Same here, but they said they would ring me so when I didn't hear I rung them lol
 
You must log in or register to reply here.
Top