Great Service....Bateson Trailers

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Toby_Zaphod

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I took my Deauville Trailer out with one of my horses in & while at the show the monster was pawing the floor & then spooned his front leg around, caught the rubber hanging from the partition & ripped it
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. I had to trim it off before he either did more damage or injured himself.

Anyway I decided tio try & fix it so drilled out the rivets that held it to replace them & refit the rubber but obviously needed new rivots, & it was difficult to get some.

I emailed Bateson Trailers & they have put some in the post to me...free of charge!
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Over the years I've had the trailer they have been so helpful. Pretty pointless post really but just thought some great service should be mentioned amongst the usual moans & groans we normally post about some companies.

Oh....it'll be up for sale as soon as I've done the repair, got a lorry now
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Intresting post! I have a batson boston, and the same thing has happend to mine, and was wondering how to do it, so thanks for the tip, I have also found batson good for spares, like new wheel rims, and door locks, resonable price and good service.
 
Same thing happened to my Ascot - a brattish pony I was showing for someone.

The repair was dead easy - luckily we had all the rivots to hand, but Bateson have sent us bits before - I didn't even buy mine new from them!!

I always reccomend Bateson trailers to anyone looking
 
They really are great when it comes to customer service! I e-mailed them enquiring about the correct tyre pressure for our Derby. Got a reply an hour later saying what it was, and that they'd put one of their small 'manuals' (for lack of a better work!) in the post for me! Was absolutely chuffed!
 
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