Great service from derby house

[smiggy]

Recently bought four rugs, all the same but different sizes. Put one on a pony and weirdly the buckle tongue wouldn’t go through the hole in the webbing on the neck fastening. Others all fine. I emailed and they said just return but I replied that I actually wanted to swop it for one that wasn’t broken. They replied that they were checking all of the remaining stock, they then just shipped out the next day a new one, without me sending the dud one back .all sorted writhing 48 hours, top service.

 

[Barton Bounty]

I love derby house ?

 

[Wizpop]

Years ago, Derby House used to be “the” place to go when I lived in Lancashire. The shop was in a large cottage type property and it was such an Aladin’s cave selling everything from plaiting bands to high end boots and skiwear. It was a real treat going to the shop and my friends and I often went at weekends and then across the road to the pub for a fab lunch! Happy Days. Great to know that the service is still fantastic!

 

[Carrottom]

I had a similar experience a couple of years ago. I ordered 2 fly rugs, on one of them the front buckles had been sewn on back to front mak8ng it impossible to do up. I phoned them and they sent a replacement and t9ld me not to bother returning the dud. I did eventually remove the buckles and put them back the right way giving myself a spare rug.

 

[Bananyman]

I'm tempted to order from them but their Google reviews are terrible :/

 

[smiggy]

I’m not sure why, I’ve only ever had great service, quick delivery and the rugs last just as well a any others.
plus they have great Xmas ones, so you can have matchy matchy Xmas ponies, what’s not to like ?

 

[SantaVera]

Ordered a couple of rugs recently, arrived quickly and well priced. Very pleased.

 

[Glitterandrainbows]

Ordered boots and socks and came the next day at no extra charge and they used no plastic at all in definitely going to use them more often

 

[rextherobber]

I'm tempted to order from them but their Google reviews are terrible :/

One of my horses came with a Derby House rug, it's still going strong 12 years later (pity the same can't be said for the horse!)

 

[Elf On A Shelf]

I'm tempted to order from them but their Google reviews are terrible :/

Most of them are from years ago when they had serious issues. The last few years they have been great, can't be faulted.

 

[JoA]

I discovered Derby House rugs a few years ago. Good deals in the sales too. Never had a leaking rug.. not like some pricey rugs I could name... and as they have buckle straps holding clips, the clips can easily be replaced when/if needed. Big thumbs up for Derby Hoise from me too.