Peanot
Well-Known Member
If a reputable saddle maker said this to you, would you trust him with your pride & joy?
"I will make you a saddle to fit your horse, if we have to alter it a dozen times or change the panels, I'll get it to fit him, I won't just walk away. If it doesn't work, I'll take the saddle back and give you your money back"
Well I did trust this person. But now after several refits and time off, not to mention chiro/massager treatments etc, I have now got a saddle that I need to sell. It will fit someone's horse a treat, but unfortunately not mine. 😔
After about 4 re-fits, he made it quite clear that he had lost interest in the saddle by not answering texts, calls etc then telling me I'd have to wait 3-4 weeks before he could come out. He sent his apprentice out to measure up, and when I had it back it was still too narrow and pinching. So I took videos, photos, and templates, took them over to him and was told to pick it up in 1 hour, which I did and he had only widened it at the front. I had someone out to check saddle and they confirmed that it just didn't fit! It moved when I rode in it and has caused rub circles under the panels.
In the meantime my horse had turned into one of those leaping in the air then bronking Spanish horses, leading to my confidence taking a knock as I hit the deck hard.
After having enough, I asked him to take the saddle back. He did agree to this, but only willing to give me 55% of what I originally paid for it! I was hoping for a bit more than that. So I suggested that he try for one last time, and change the panels to wool flock, at my expense. I was told that he'd get back to me on Monday. Last Monday. I've heard nothing more.
So as you can imagine, I'm really down as need to sell this one, and I need to find another. I feel the last 5 months has been wasted, and I've put my horse thru pain as I trusted a 'professional'.
Any advice? He's not registered with SMS so can't do anything there.
So maybe this is just a warning to others, be careful. 😔
"I will make you a saddle to fit your horse, if we have to alter it a dozen times or change the panels, I'll get it to fit him, I won't just walk away. If it doesn't work, I'll take the saddle back and give you your money back"
Well I did trust this person. But now after several refits and time off, not to mention chiro/massager treatments etc, I have now got a saddle that I need to sell. It will fit someone's horse a treat, but unfortunately not mine. 😔
After about 4 re-fits, he made it quite clear that he had lost interest in the saddle by not answering texts, calls etc then telling me I'd have to wait 3-4 weeks before he could come out. He sent his apprentice out to measure up, and when I had it back it was still too narrow and pinching. So I took videos, photos, and templates, took them over to him and was told to pick it up in 1 hour, which I did and he had only widened it at the front. I had someone out to check saddle and they confirmed that it just didn't fit! It moved when I rode in it and has caused rub circles under the panels.
In the meantime my horse had turned into one of those leaping in the air then bronking Spanish horses, leading to my confidence taking a knock as I hit the deck hard.
After having enough, I asked him to take the saddle back. He did agree to this, but only willing to give me 55% of what I originally paid for it! I was hoping for a bit more than that. So I suggested that he try for one last time, and change the panels to wool flock, at my expense. I was told that he'd get back to me on Monday. Last Monday. I've heard nothing more.
So as you can imagine, I'm really down as need to sell this one, and I need to find another. I feel the last 5 months has been wasted, and I've put my horse thru pain as I trusted a 'professional'.
Any advice? He's not registered with SMS so can't do anything there.
So maybe this is just a warning to others, be careful. 😔