Has anyone had experience with Hot Horse Showers / ECOTEMP?

[sahiba2001]

We got one on these at Christmas (hubbys present to me!) and went for the bigger one at over £300 as we wanted the extra flow. It runs on LPG and water so no electricity required and seemed fab. That is, until the first frosty night!!

It states in the instructions it needs to be drained and it has a drain plug for you to remove as well as saying to remove the inlet hose - no problem they are all snap fittings - so we took off ALL the hoses to be sure. The temp went down to about -3 deg C.

Next day we went to use it, waited until the afternoon when the hosepipe outside had defrosted and the thing spurted water all over the place, buggered, basically.

We sent it back and Ecotemp now say because its frost damage we are liable and would need to buy another!! Not likely, despite carrying out their instructions to the letter (and more) this unit would appear not fit for purpose.

Has anyone else had any experience of these in winter?

Oh, a footnote, when my OH called the technical dept to speak about the problem they told him he was the second person that morning! And, it's funny, but that was the first night below 0deg C that we have had this winter.......

Any feedback welcome!

 

[eggs]

I don't have one of these but do have an electric shower plumbed in. If if looks as though it is going to freeze I start it running, turn the water supply off to it, unsnap the water connection. Over the years I have found that if I don't run it first to get all the water ou before disconnecting the water supply it tends to get b******d.

 

[Naryafluffy]

Very interesting, I had seen the company on the BD website and was looking into it, we were looking at the cheaper one as our water pressure isn't very good, will be interested to see if anyone else has problems.

 

[sahiba2001]

Hi MobyJR - I think you are right, it is a shame we were not warned of this when we bought it! Since getting the replacement we made the 'hook' on to the wall a simple system to undo and brought it indoors. We've not had trouble since but it is a pain and I would say the design needs tweaking or literature made clearer to make purchasers more aware. Thankfully, you are already doing this with your customers!