help-i'm new to ebay selling!!

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clairefeekerry1

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new to selling on ebay and just had an email from one of my first buyers saying they haven't recieved the item. it was posted late on friday, it would have been a package. i don't want bad feed back and feel really bad.normally when i buy from ebay i leave it a week until i chase an item-do i email them back and say wait a little????? i feel awful, its one of the first items i sold!!! don't want them thinking i'm a fraud!!
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If it was sent via standard parcel service then RM normally gives a guideline of it being delivered on the third working day after posting. Therefore if that was the case then the person should be receiving it by tomorrow or Friday at the latest really.
If First or second then obviously a lot quicker. But as mentioned previously there has been a strike. It may not have affected you but did it affect the area you were posting to. Of that I am not sure. It may have caused delays if that was the case.
If the person still reports the item as not being delivered in another week's time then I would consider making a claim to RM for a lost item. RM usually say that you cannot claim until 15 days after the item should have been delivered. So if posted Friday, standard parcel service it should be delivered today/tomorrow, so you would have to count 15 working days after today/tomorrow before you can claim. You would need a proof of postage though. Certificate of posting. With SP service you get that anyway on your receipt as they usually include the number/house name along with the postcode.
For any other service then ask them for a proof of postage when you take items to post office. Apologies if you know of this already.
If you did have to claim for an item lost then you only get up to £39 as a standard compensation on SP, first and second class. Additional compensation levels are available on standard parcel service and by using Special Delivery service. You are the one who would make the claim, should you need to. Not the buyer but you as the person who posted it. I have had to make claims in the past as a seller and each time RM has been very easy to deal with. I wasn't at fault, the items were properly labelled, well wrapped and had a return address on and a cert of post for each item. They simply got lost in the system. Either that or the buyers were telling fibs, as you have no way of knowing unless a trackable delivery service is used.
One tip I will give you though as you are new to selling.
Wherever you can use an online trackable system such as recorded delivery. To keep costs down second class is a cheaper option for the buyer as there isn't much difference time wise between that and first I don't think.
The reason I am saying this is because if people pay you via paypal and pay you fraudulently and paypal recoup the money and give back to the buyer then you won't have a leg to stand on.
This happened to me last year when someone paid me via paypal. I got an email a week after I had posted it and the person had paid and paypal froze the funds saying that there had been a report of potential fraudulent activity. Very strange as the paypal email matched the buyers name and it all looked fine to me. Nothing rung alarm bells. We had to give details via email to paypal. We went on holiday for a week. Came back and they said they had found in favour of the buyer and gave them the money back. The person never paid for the item, despite saying they would. Made me really psd off to be honest. Paypal's argument was that the item was not sent recorded. They said they didn't have proof that the item had been delivered even though the buyer had left feedback to say they had received it etc. Feedback was later removed by ebay though as I had to file a non paying bidder report and so the feedback they had left for me vanished.
All left a bitter taste in my mouth to be honest. So now unless I use standard parcel service for heavier items they are all sent recorded. So just as a warning please be careful as paypal payments can get reversed. Also watch out for the nasty e-cheques as well. Never had one bounce on me but they can still bounce like a normal cheque. Don't get duped into sending items before it clears as it takes a lot longer to clear than standard cheques ( about 10 days from memory?)
Good luck
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