Hi Fi Lite

[scattynuttymare]

Went a got another bag of Hi Fi Lite yesterday... It's got smaller! It didn't even fill my feed bin normally i have cram it in and pat it down.

Anyone found this or was I just unlucky today?! If they have got smaller in size generally they could at least lower the price a few pence!

 

[Cop-Pop]

They all seem the same size to me... Was is all crammed in like normal so you get a solid bale?

 

[Shipley]

Mie did not fill my 2 dustbins either thought it was me? did not seem as compact either,

I wonder, have you spoken to them???

 

[scattynuttymare]

[ QUOTE ]
Mie did not fill my 2 dustbins either thought it was me? did not seem as compact either,

I wonder, have you spoken to them???

[/ QUOTE ]

I have emailed this morning and waiting for reply. Maybe you should too! Might get something out of them like a voucher!! Let me know how you get on!

 

[threeponies]

According to my feed shop, Dengie tried a different 'chop' resulting in smaller, lighter pieces but everyone complained so now they have changed it back. She may have, of course, been talking rubbish.

 

[milomoo]

My last bag was a different colour and texture to usuall, I am getting next weeks supply tomorrow so I will see what it is like.

 

[scattynuttymare]

I had an email back saying....

I am sorry that you have been disappointed with you most recent purchase of Hi-Fi Lite. Basically due to the natural variation we experience in our feeds unlike something like a coarse mix they do not always fill the same ‘volume’ in a bag or feed bin. The alfalfa that we use in the Hi-Fi Lite is a naturally leafy plant and to produce a nutritionally consistent product we have to blend different ratio’s of alfalfa leaf and stalk so it can vary from bag to bag. Sometimes this can mean that the Hi-Fi Lite may contain a little leafier material that is denser than the stalkier material and therefore doesn’t fill the bag in the same way. I hope I have gone some way to explain the reason for the variation. If you are unhappy with this bag of feed in any other way then please could you send a sample (about a scoopful) along with the batch number and best before date to the Freepost address below: -



Dengie Crops Ltd
Freepost ANG2507
Maldon
Essex
CM9 4ZZ

Kind Regards,

Tracey Hammond MSc (Dist) BSc (Hons)

Equine Nutritionist / Customer Services Manager



Is anyone going to send off a sample? I'm still not completely satisfied. If we are getting a less amount in the bags surely its not value for for money?