Cowpony
Well-Known Member
Just wanted to post about some good customer service from Hope Valley Saddlery, as we get so many posts about bad service nowadays. And no, I have no connection with the company! I ordered a rug a few days ago as it was in the sale. It arrived today with a pair of socks I hadn't ordered, and a hand-written note to say that the colour I had wanted was out of stock in the requested size, but they didn't want to delay delivery so had sent me a different colour and a free gift! Clearly somebody who knows that at this time of year when you need a rug you need it now. In fact, it's just a l/w ready for the summer, and I don't care what colour it is as they all end up mud-coloured anyway, but I'm really chuffed at the kind thought, and that somebody took the trouble to write me a note!