I am shocked

zigzag

zigzag

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When I bought my mare last June, I insured her on the spot.. howver I didn't realise the company was a subsidary of E & L (or I wouldn't have gone with them.. put a claim in last September and they have finally agreed to pay
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so surprised cos my vets did say I would have no chance as they have never ever been payed my E & L , I did accept my vets settlement but haven't yet accepted the clinics settlement as they have put interest and surcharges on the amount since September so the bill is a lot more and I don't see why I should pay that cos they delayed by six months paying out
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or should I just give in ?
 
I agree you should ask your insurer to pick these up since it was their delays that caused the increase. As a matter of interest whats the name of your insurer? (The subsidiary)
 
Can you not go back to your insurance company and ask for the interest to be paid? I think your clinic has the right to charge interest for any outstanding debts, providing they gave you sufficent notice of the interest rate. I think I would have been inclined to pay it last September rather than run the rist of the interest, are we talking about a lot of money?
 
The subsidary was Brightwells, I have gone back to the insurance company to pay the interest, I couldn't pay the amount in september myself (quite a lot of money lol) plus I was advised to put on the claim form to pay the vets directly as I was more likely to be paid, I fully agree the clinic should charge interest rates .. it was in balck and white and I did tell my insurers that interst was being added and sent them the bills
 
Hopefully the insurance company will pay the interest then, I hate dealing with insurance companies they take SO long about everything - except taking your money!
 
You have to really keep the pressure on E&L, so I assume the same is true of any of their companies.

We recently had a claim settled (from last summer) and they kept knocking bits off for this and that and telling us we did not have authority to go ahead. In the end we cut up shitty and threatened to change insurers and they paid most of what was owed.

We will still move when the policy renewals come up.

Just keep the pressure on them, and good luck.
 
Good luck! They are a nightmare - my horse was injured and had 4 months of ongoing vet treatment and he subsequently died. I fought so much with them over paying vets fees that when he died I was so upset and couldnt face claiming for his value as I knew they would be a nightmare. I only got the final vets bill paid 6 months after he died when I ended up crying down the phone to them as I just wanted it all over and done with.

I dont think you will have much luck over the interest & surcharges they told me and it is in their small print that they are not responsible of paying vets bills on time that to avoid surcharge and interest that the owner should pay and they would recompense the owner. I couldnt afford to pay mine either and they deducted the excess off every claim sent so it ended up costing me a fortune.

Sorry for the rant - I could go on and on!!!! Only helpful person was a girl called Sheila in the Claims Dept but her hands were very tied with "policy"!
 
NFU & Petplan get very good reviews on here (I've been with NFU 10 years but never had a claim).
I was with E&L before that and did (try) to claim for sarcoid treatments, 3 words: bargepole, wouldn't, touch...re-arrange!!
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